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Help

Questions? Find answers quickly by browsing through the following list of frequently asked questions.

If you can't find the answer you need, send us an email or call us toll-free at 1-800-268-3750
(GTA: 416-221-4300).


My Account

General Enquiries

Membership

Automotive

Insurance

Travel

Simply visit the Change My Password section and type your new password. Remember to save it when you're done!

You can sign up online to receive our two monthly email publications, eLetter and Waves. eLetter keeps you up to date with CAA Member news, savings, and more; Waves is our monthly travel news and savings flyer. Sign up now

To receive a CAA membership card showing your new name, please send us a written request, including your membership number, current name, and new name.
Send your request by email or in writing to:

CAA Member Services
60 Commerce Valley Drive East
Thornhill, ON L3T 7P9

If you have registered to use our Web site, you can update your contact details online any time, or contact a customer service representative for assistance by email or by phone at 1-800-268-3750 (Monday to Saturday from 8:00 am to 8:00 pm ET and Sunday 9:00 am - 6:00 pm).
Haven't registered yet? It's easy to register online. Just type in your membership number and click Login to get started.

You can sign up online to receive by email our two monthly publications, eLetter and Waves. eLetter keeps you up to date with CAA Member news, savings, and more; Waves features our monthly travel news and savings.

There are a total of nine CAA clubs in Canada, including South Central Ontario. Visit the CAA parent Web site for details, or see the individual club Web sites listed below:

Some countries require travellers to carry special driving permits in addition to their regular driver's license. These International Driving Permits (IDPs) are available in Canada exclusively through CAA (to members and non-members alike). Each permit costs $25 and requires two current passport photos. To apply for your permit, complete the online application form, or visit your nearest CAA store.
For more information, see International Driver's Permits

Yes, you can renew your membership online if you have signed up for the Pre-authorized Credit Card Program. We'll simply bill your credit card every year - no cheques to write, no stamps to find. Simple and easy.

You can join CAA a few different ways:

Yes, you can add the members of your household as Associate Members of your account. Associate Members enjoy the same Member benefits that you have for a fraction of the cost.

Associate membership costs vary according to the Primary membership level. And remember, since a CAA membership is associated with the driver, not the vehicle, CAA Members and Associate Members are covered in any car, even if they're just a passenger riding in a friend's car.

For more information, or to add an Associate Member to your account, visit our web site or call us: 1-800-268-3750 (Monday to Saturday from 8:00 am to 8:00 pm ET and Sunday 9:00 am - 6:00 pm).

Please note that you must be registered and logged in to our Web site to add an Associate Member online.

If you have registered to use our Web site, you can update your contact details online any time, or contact a customer service representative for assistance by email or by phone at 1-800-268-3750 (Monday to Sunday from 8:00 am to 8:00 pm ET).

Haven't registered yet? It's easy to register online. Just type in your membership number and click Login to get started.

To remove an Associate Member from your account, please send us a written request with your account details and the name of the Associate Member that you would like removed, or call 1-800-268-3750.

Mail To:
CAA Member Services
60 Commerce Valley Drive East
Thornhill, ON L3T 7P9

Simply visit the Pre-authorized Credit Card Program page and follow the instructions to sign up for this service.

To cancel the Pre-authorized Credit Card Program, please call a Customer Service Representative at 1-800-268-3750 (Monday to Saturday from 8:00 am to 8:00 pm ET and Sunday 9:00 am - 6:00 pm).

No, you are still covered if you change cars. CAA membership covers the driver, not the car. That means CAA Members and Associate Members are covered in any car, even when they are passengers riding in a friend's car, or when driving a rental vehicle.

Your CAA Membership covers you anywhere in North America.

Please contact us with your new address and we will transfer your membership to the CAA Club closest to your new home. You can send us an email or call us at 1-800-268-3750 (Monday to Saturday from 8:00 am to 8:00 pm ET and Sunday 9:00 am - 6:00 pm). If you prefer, you can also send us a letter in writing to the following address:

CAA Member Services
60 Commerce Valley Drive East
Thornhill, ON L3T 7P9

Please contact a customer service representative by email or by phone at 1-800-268-3750 (Monday to Saturday from 8:00 am to 8:00 pm ET and Sunday 9:00 am - 6:00 pm).

CAA-approved vehicle repair facilities meet the highest standards in automotive repair and are approved by CAA. Each offers a
1-year/20,000 km warranty on all parts and labour.


To learn more and to locate the garage nearest you, see our vehicle repair facility page.

If you are unsatisfied about the auto service you received, please feel free to contact our Consumer and Technical Services department at cats@caasco.ca

You can complete our online quote form or call us at 1-877-222-3939 to speak to an insurance agent.
Monday to Thursday 8 am - 8 pm
Friday 8 am - 6pm
Saturday 9 am - 4 pm.

CAA offers a full range of insurance to keep you, your family, and even your pets protected. We offer the following types of insurance:

For details on rates and claims, contact the department of your choice:

Auto and Property Insurance: 1-877-222-1717
Health & Dental Insurance: 1-866-999-4222
Group Life Insurance: 1-877-942-4222
Travel Insurance: 1-800-437-8541
Pet Insurance: 1-866-757-2922

If you prefer, you can also contact us by email.

For health insurance enquiries, please call a health insurance agent at 1.866.999.4CAA.

To save time, complete our online quote form for home insurance and one of our agents will contact you shortly. Alternately, you can call us at 1-877-222-3939 to speak to an insurance agent.

As a CAA Member, you're entitled to a discount of up to 20% on your CAA Auto Insurance premium and a 10% discount on your CAA Property Insurance premium.* And, you can save an additional 15% when you insure two or more vehicles with us.

CAA Members receive a 5% discount on an Auto Insurance premium when you also insure your property with CAA Insurance.


* Auto and Home Insurance are underwritten by CAA Insurance Company (Ontario) or administered by CAA South Central Ontario Insurance Brokers Inc. with various third party underwriters. Underwriting eligibility rules apply. To qualify for the discount you must be a current CAA Member in good standing (CAA membership dues paid in full by membership expiry date). Eligible CAA Members may qualify to receive a Member Loyalty Discount based on Membership Tenure and Emergency Roadside Assistance Usage. Call 1-888-250-1890 to learn more.

To find out if CAA can offer you a better rate on your auto insurance, get a free quote today. It takes only 5 minutes!

We strive to give our members the best possible service and apologize if you have not received the service you requested.

We encourage you to contact us to discuss your complaint: 1-877-222-1717 (Monday to Thursday from 8:00 am - 8:00 pm, Friday from 8:00 am - 6:00 pm, Saturday from 10:00 am - 4:00 pm EST, closed on Sunday).

Yes, CAA members and non-members alike can purchase medical insurance online. Visit the CAA Emergency Travel & Medical Insurance Web site for further details.

Yes, CAA members and non-members alike can purchase dental insurance online. Visit the CAA Health and Dental Insurance Web site for further details.

For details on making insurance claims, see the Claims portion of our Web site.

Since there are many different types of claims, for the fastest service, we suggest contacting our insurance agents 24 hours a day, 7 days a week at 1-800-387-2656. You can also visit the Claims portion of our Web site for further information.

TripTik® is available to Members only. These printed, extremely detailed maps highlight your driving route for easy reference and include directions telling you exactly how to drive from point A to point B.

  • Call us at 1-866-286-9323 to order your customized Classic TripTik®. We'll send you a spiral-bound flip-map, including hand-marked routes, construction zone warnings, and optional details, such as events, lodgings, campgrounds, and restaurants.
  • You can visit a CAA store to order your customized TripTik®.
  • Not a CAA Member? CAA Members and non-members can also log in to our Web site to create and print a free TripTik® of their own. While not as detailed as the regular TripTiks® that we prepare for Members, the online version will map your route for you, giving you complete directions for getting to your destination.

You can book flights, hotels, car rentals, and more on our Web site at http://www.caasco.com/travel/. Need help? Call us 24 hours a day, 7 days a week at 1-800-997-4217. You can also fill out our online assistance form and one of our agents will respond to you within 24 hours.

No. Everybody is welcome to take advantage of the great travel deals that CAA offers.

One of our travel associates would be happy to assist you. Call us 24 hours a day, 7 days a week at 1-800-997-4217. You can also fill out our online assistance form and one of our agents will respond to you within 24 hours.

We strive to give our members the best possible service and apologize if you have not received the service you requested.

We encourage you to contact us with details of your complaint.

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© 2014 CAA South Central Ontario. All rights reserved. Serving Members in Southern and Central Ontario.
® CAA, CAA logo and CAA Dollars trademarks owned by, and use is granted by, the Canadian Automobile Association. ™ CAA Rewards is used by the Canadian Automobile Association.