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Choosing a Collision Repair Shop
Choosing a Collision Repair Shop... the CAA Way.
Unfortunately, the measure of a repair's quality is usually only apparent after the job has been done. This makes it difficult and confusing to choose a collision repairer centre.
There are many repair shops to choose from - with just as many promises. When evaluating whether a facility is up to the task of repairing your vehicle, it is important to investigate and ask questions, or rely on a recommendation from someone you trust.
CAA has developed a collision repair partner network that serves the needs of our Members. A rigorous screening of candidates and thorough application process, followed by on-site inspections and ongoing monitoring, ensures identification of facilities that demonstrate a dedication to performing quality repairs and achieving Member satisfaction.
CAA considers many elements when evaluating potential shop partners, including:
- Written, computerized estimating
- Ability to go online with insurance companies to facilitate claims approvals
- Knowledgeable repair advisors to explain estimate, repair process and provide updates
- Written lifetime warranty on repair and paintwork quality
- Uniformed, professional staff
- Trade group affiliations that demonstrate a facility is held to a higher quality standard
- Ongoing training, technical and education programs
- Trade awards/recognition for quality and customer service
- Community involvement
- Assistance with providing alternate transportation solutions (e.g., partnering with local rental vehicle providers and offering shuttle service)
- Customer service initiatives and satisfaction measurement/tracking
- A production-area tour that shows shop space is clean, well-lit, organized, and laid out for logical and efficient work-flow
- Completed vehicles that are cleaned, inspected and quality-checked prior to customer pick-up
- Customer follow-up is conducted to ensure complete satisfaction with the repair
CAA is proud to recommend a select group of facilities that have made the grade. We call this group our CAA Recommended Body Shops. This network of collision repair facilities features dedicated professionals and technicians committed to performing top-quality repairs and ensuring Member satisfaction. They have passed our scrutiny.
When you choose a CAA Recommended Body Shop, you will receive:
- A written lifetime warranty that backs the vehicle repair and protects your investment
- Preferred pricing for CAA Members for collision and paint repairs
- Discounts on original equipment parts at participating facilities
- CAA's assurance that in the unlikely event of a concern or dispute, we will act at the Member's request to investigate and help resolve any issues
For peace of mind in knowing your vehicle has been restored to its 'before' condition, and security in knowing your satisfaction is their primary concern, you can rely on CAA's trusted CAA Recommended Body Shops.
