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What to do in case of an accident
Let CAA help you every step of the way.
- Call us right away at 1-800-387-2656
- Or submit a claim easily online
- We will immediately begin to address your claim
- We will help you get a rental car if it is included in your policy
- We'll do everything we can to ensure that your claim is quickly and fairly dealt with so you can get back on the road as soon as possible.
What else should you do? (.pdf, 616kb)
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Insurance
Claims
We work with you throughout the entire claims process - from initial response through final resolution -providing fast, caring service to settle your claim.
Report an Auto Claim
We are able to provide you with immediate claim service 24 hours a day, 7 days a week by calling us at 1-800-387-2656.
Our Total Loss Promise
CAA Insurance stands behind our commitment to our Policyholders throughout the handling of a total loss claim.
Find a CAA Recommended Body Shop
CAA's Recommended Body Shops are part of a collision repair facility network featuring dedicated professionals committed to performing top-quality repairs.
Making a Home or Auto Insurance Claim
Here's what you do and what we'll do for you.
Call us right away at 1-800-387-2656 to report your claim any time of the day or night, on any day of the week. We are always available to take care of you.
- If you are calling between 8am and 5pm: A knowledgeable and friendly claims staff member will help you by answering your questions and guiding you through the claims process. You'll be asked initial questions about you and your claim and we will resolve your claim immediately.
- If you are calling between 5pm to 8am or on the weekend: the representative who takes your call will give you some immediate guidance, take some immediate action, and then your claim will be reassigned the next business day to an adjuster assigned specifically to your claim.
The CAA Claims Process
Auto Insurance
Call us right away at 1-800-387-2656 to report your auto claim any time of the day or night on any day of the week. We are always available to answer your call.
We'll help you arrange vehicle repair service and towing if you need it. We’ll schedule a vehicle inspection so we can estimate the cost of repair. We'll keep you informed about your claim by periodically checking the status of repairs and addressing any further issues. We’ll settle your claim quickly, fairly and accurately and strive to minimize the disruption in your life.
Property Insurance
Call us right away at 1-800-387-2656 to report your property claim any time of the day or night on any day of the week. We are always available to answer your call.
We’ll answer your questions, work to confirm coverage, and immediately move to retain the necessary resources to respond to any emergency needs. We'll inspect the damage to your property and estimate the cost of repair, replacement, or actual cash value. We’ll settle your claim quickly, fairly and accurately and strive to minimize the disruption in your life.
Boat Insurance
Please contact the CAA Insurance Brokerage customer service representative at 1-800-335-1422. We will get the claim reported and provide experienced knowledge to answer any of your questions.
RV Insurance
Please contact the CAA Insurance Brokerage customer service representative at 1-800-335-1422. We will get the claim reported and provide experienced knowledge to answer any of your questions.
Motorcycle Insurance
Please contact the CAA Insurance Brokerage customer service representative at 1-800-335-1422. We will get the claim reported and provide experienced knowledge to answer any of your questions.
Cottage Insurance
Please contact the CAA Insurance Brokerage customer service representative at 1-800-335-1422. We will get the claim reported and provide experienced knowledge to answer any of your questions.
Travel Insurance
At first onset of symptoms of a medical emergency and before you seek medical attention, you must contact the 24-hour CAA Medical Assistance Centre; however, if you are unable to do so because you are medically incapacitated, you or someone else must contact CAA Medical Assistance as soon as is reasonably possible.
From Canada and USA, call TOLL FREE:
1-800-667-7222
or from anywhere else, call COLLECT:
+1-416-977-8687
Health and Dental Insurance
Call Manulife Financial’s toll-free customer service inquiry line at 1-800-COVER ME® (1-800-268-3763) available from 8:00 a.m. to 8:00 p.m. (ET) Monday to Friday (excluding holidays).
With your Benefits Card you won't need to submit a claim for drug expenses in most cases. Simply present your drug card to the pharmacist when filling a prescription and the pharmacist will submit your claim electronically to Manulife Financial on your behalf.
Dentists are encouraged to submit claims directly to Manulife Financial for reimbursement.
Claims must be submitted to Manulife Financial within twelve (12) months from the date the charges are incurred.
Life Insurance
Dedicated and informed Customer Service Representatives are available to answer your questions or assist you Monday through Friday, from 8 a.m. to 8 p.m. ET at: 1-877-261-8CAA (1-877-261-8222) or via email at: am_caa@manulife.com.
Identity Theft Insurance
If you don't have CAA Property Insurance, please call 1-800-992-8143 to make an Identity Theft claim.
If you have CAA Property Insurance, please call 1-800-387-2656.
Pet Insurance
Call 1-866-757-2922 or download and print a claim form.
- Fill in your (and your pet's) personal information in Part 1 of the claim form. Be sure to sign your name in the space provided.
- Have your veterinarian fill in part 2 of the claim form. Make sure your veterinarian includes his/her practice stamp & signature.
- Attach your receipts to your completed claim form & mail them to:
CAA Pet Insurance
c/o SecuriCan General Insurance Company
200-1200 Portage Avenue
Winnipeg, MB R3G 0T5 - Your claim will be processed in about 5 days of receiving all of your completed paperwork.
Articles
This is what some of our members had to say:
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