Insurance

Property Insurance Claims Process

We work with you throughout the entire claims process - from initial response through final resolution - to provide fast, caring service and to settle your claim.

Here's what you do and what we'll do for you:

• Call us right away at 1-800-387-2656 to report your claim any time of the day or night on any day of the week. We are always available to answer your call.
• If you are calling between 8am and 5pm the person who answers your phone call will be a knowledgeable and friendly claims staff member who will be able to help you by answering your questions and guiding you through the claims process. We'll ask some initial questions about you and your claim and begin actively working to resolve your claim immediately. If you are calling between 5pm and 8am or on the weekend, the representative who takes your call will give you some immediate guidance, take some immediate action and then your claim will be reassigned the next business day to an adjuster assigned specifically to your claim.
• On the first call, the adjuster will answer your questions, work to confirm coverage, and immediately move to retain the necessary resources to respond to any emergency needs. Be sure to discuss any questions you have about deductibles, coverage or the repairs with your claims rep at this time.
• We'll inspect the damage to your property and estimate the cost of repair, replacement, or actual cash value. We use both staff resources and independent estimators and ensure that superior technical expertise is applied in the quantification of your loss. We also have relationships with a wide variety of specialists in every field from antiques and art to electronics and jewelry to ensure that the most accurate assessments are made and fast, efficient service is delivered.
• Ultimately the choice of a contractor for repairs to your property is your own choice and your peace of mind and satisfaction is our primary concern. When you need our help, our knowledgeable adjusters are ready to work with you to arrange the contractors and specialist necessary to restore your property. You can take advantage of our strong relationships with reputable contractors to be assured of premier service and excellent quality work.
• We settle your claim quickly, fairly and accurately and strive to minimize the disruption in your life.
• We are available to answer any questions you may have. Although you have a specific adjuster assigned to assist you through the claims process they are not the only one who can help you. All of our capable staff of adjusters are able to answer your claims questions.
• By moving through the claims process fairly, accurately and efficiently, we strive to minimize the disruption in your life and keep claims expenses reasonable. By controlling and minimizing this time and expense we help to make insurance affordable.

Please Note: Some services described above are only available to customers who purchased coverage such as Comprehensive, Collision, Rental Reimbursement, Medical Payments, etc., before their loss. Coverage is subject to the terms of your policy. Please refer to your policy to verify which coverage you have.