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Insurance
Customer Care
At CAA, we pride ourselves on providing personal care and exceptional customer service. We are committed to continually bringing you comprehensive, flexible, competitively-priced products that ensure you have the best protection for you and your family.
Learn more about our award-winning service »
Request a renewal reminder
Just give us your policy expiration dates and a CAA Insurance Agent will contact you prior to offer a comparative quotation.
Request a Policy Change
Use this online form to submit your request for a change to your existing CAA Insurance policy.
Make a Payment
CAA Insurance is working on making payment of your CAA Insurance premiums easier and more convenient.
Contacting CAA's Insurance Ombudsman
At CAA, we have a very defined escalation process to ensure that our customers have every possible recourse should underwriting, pricing, sales, claims or service issues arise.
Every customer is welcome to request a transfer or return call from a Team Leader, Supervisor, Manager or Director on an arising issue.
Should the customer choose to escalate the call to the Insurance Ombudsman that may be done via fax, email or post.
Code of Consumer Rights and Responsibilities
Many people are committed to safeguarding your rights with insurance. Your rights include the right to be informed fully, to be treated fairly, to timely complaint resolution, and to privacy. With rights, however, come responsibilities.
How does insurance crime affect me?
At first glance, many people feel that insurance crime has little to do with them, unless they've been the victim of theft or vandalism. The numbers are staggering.
Helpful Information
CAA Medical Assistance
24/7 Access to medical help for those who purchase a policy with CAA.
Property Contents — Coverage Calculator
Don’t pay too much. Find out exactly what you need.
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