| Q: |
Why
is CAA partnering with ComparAction? |
| A: |
CAA is
always on the lookout for real savings that can be
passed on to CAA Members. After closely examining
the long distance market, CAA in conjunction with
ComparAction found a way to offer Members exclusive
savings on long distance calls.
|
| Q: |
Why
have you selected the three plans listed as the default
comparison group? |
| A: |
The 3
featured plans CAA ComparAction compares are among the
most attractive plans currently offered by the big
three long distance companies. The comparison group
has been carefully selected to bring you enhanced
savings, no matter when or where you call.
|
| Q: |
CAA ComparAction
will compare all of my long distance calls against which
three plans? |
| A: |
Your calls will be compared to three
competitive plans from Bell, Primus and Rogers - featuring the lowest domestic, U.S. and overseas
rates we've ever compared. We'll then select the one
plan that would have saved you the most. That way
you always end up paying the least of the three for
your calls! Click here for
details.
Plus, as a CAA member you have the
option of replacing one of the three featured plans
with your existing plan if it is a branded, publicly
available plan with Bell, Rogers or Primus!*
|
| Q: |
Will I ever pay a network or plan fee? |
| A: |
With CAA ComparAction,
you only pay the network fee in any given month if
you have made long distance calls that month. While
there is no CAA ComparAction plan fee, some of the plans
CAA ComparAction compares may or may not have a monthly
plan fee and are part of the calculation of your long
distance savings.
|
| Q: |
Are
there any other fees associated with CAA ComparAction? |
| A: |
None.
There's NO contract to sign, NO activation fee and
there are NO cancellation fees. You may end your service
at any time.
|
| Q: |
How
can CAA ComparAction offer such great rates? |
| A: |
We can
offer such great rates because we've negotiated attractive
wholesale rates on your behalf.
|
| Q: |
I
have CAA Mastercard that earns me CAA Dollars. What
will I earn by enrolling in CAA ComparAction? |
| A: |
You can
earn CAA dollars faster by paying for your CAA ComparAction
long distance on your CAA MasterCard. You'll earn
10% CAA Dollars from CAA ComparAction and AN ADDITIONAL
1% by using your CAA MasterCard!
|
| Q: |
How
is my local phone bill affected? |
| A: |
You'll
continue to receive a bill from your local service provider for all your local services. But now you'll receive
a usage summary from CAA ComparAction for all your long
distance and calling card calls.
|
| Q: |
Will
my local or long distance service be interrupted? |
| A: |
No, making
the switch to CAA ComparAction will not affect your local
or long distance service - the process is entirely
seamless.
|
| Q: |
Do
all long distance calls qualify? |
| A: |
All direct-dial
long distance calls qualify for the program. However,
any operator-assisted or collect long distance calls
do not qualify for the CAA ComparAction program. These
will be billed to you by your local service provider
when they bill you for your monthly services.
|
| Q: |
Can
I get a CAA ComparAction calling card? |
| A: |
Yes. Because
your CAA membership card will be your CAA ComparAction
calling card, we'll only activate your card and send
you your PIN number upon request. Simply call us at
1-866-881-1788 to set the process in motion. Your
PIN number will be sent to you within 4 - 6 weeks.
|
| Q: |
Do
I need to use my CAA ComparAction calling card to make long
distance call from home? |
| A: |
No. If
you have enrolled your home line in the program, there
are no extra digits to dial. Simply dial one and then
the number you wish to call.
|
| Q: |
How
long does it take before I can take advantage of the
program? |
| A: |
It will
take approximately 10 business days before your phone
line will be activated within the CAA ComparAction program.
|
| Q: |
When
can I expect my first usage summary? |
| A: |
You will
receive your first CAA ComparAction usage summary of long
distance and calling card calls within four to six
weeks. The total charge from your usage summary will
appear on your credit card statement once our usage
summary is in the mail.
|
| Q: |
How
do I pay for my account? |
| A: |
Your lowest
cost plan is conveniently charged to the credit card
you provide upon enrollment. A Usage Summary and call
detail statements are issued on a monthly basis.
|
| Q: |
How
will I know that I'm really saving? |
| A: |
The CAA ComparAction
Usage Summary clearly demonstrates your savings by
calculating what your total long distance usage would
have cost under each of the plans being compared.
It then clearly identifies the winning plan for that
month. The statement will also report the total number
of CAA bonus dollars accumulated.
|
| Q: |
How
do I enroll? |
| A: |
Just call
us toll-free at 1-866-217-7333. Or enroll
on-line now!
|
| Q: |
How
many phone lines can I enroll? |
| A: |
As many
as you like. You will receive one Usage Summary detailing
all the calls made on each line and the total for
all these lines will be conveniently billed on the
credit card you provided when you enrolled.
|
| Q: |
Are
there any extra digits to dial? |
| A: |
No. There
are no extra digits to dial. You make long distance
calls the same way you make them now. Simply dial
one and then the number you wish to call.
|
| Q: |
I already have one of the plans you're comparing.
Why should I switch? |
| A: |
You
probably never noticed, but if you're like most people,
your calling habits change on an ongoing basis. If you
usually make all your calls within the province or during
evenings and weekends, you probably chose a plan that
is the best fit for that behaviour. But if your calling
habits change suddenly, you may end up paying a premium.
Switching to CAA ComparAction gives you the flexibility
to make calls whenever and wherever you want and the
reassurance that you'll benefit from the best rates
possible. That's because we do the comparison shopping
after you've placed all your calls for the month. Even
if CAA ComparAction concludes that your existing plan still
saves you most when compared against the other Bell,
Rogers or Primus plans featured, you still earn 10%
savings in CAA Dollars - Guaranteed. |
