Greater Toronto's Top Employers 2014

About Us

Mission and Vision


For more than 100 years, CAA South Central Ontario has been meeting and exceeding the needs of Canada's motoring and travelling public. As an organization, CAA is committed to serving its Members, employees and the community.


We will be Canada's leading membership organization consistently exceeding our Members' expectations.


We provide peace of mind and quality service through our roadside assistance, automotive, insurance and travel businesses. New opportunities will be pursued to enhance Member value. Profitable growth will be generated in a socially responsible manner. We strive to improve the lives of our Members and Associates in all we do.

Our values


We do what we say we are going to do. We build trust and credibility through our actions. We treat others as we expect to be treated. We all 'lead by example' and 'walk the talk' in everything we do. We do what is right, though it may not always be the easiest route. We continue to perform and behave to strengthen our brand image.


We have an intensity to get things done as promised. We take personal responsibility and ownership for understanding and delivering expectations and outcomes. In addition, leaders are accountable for the results and actions of their teams. Leaders are committed to engaging their Associates and achieving exceptional results.


We work together, share ideas, common goals and expectations. Teamwork provides an opportunity to learn from colleagues who may have different perspectives. We welcome participation so we can develop and execute best practices to achieve desired results. Associates must work collaboratively within their own work-teams and with Associates across the organization.

Team Work

We challenge the status quo, to be top in our industry. We are empowered to continuously grow and learn. We share knowledge and respect new and diverse ideas and opinions. We seek new ways to improve what we do and continuously strive to exceed expectations.

Our people


We inspire and support our Associates to do their best in order to deliver the results that will achieve our vision. We aim to seek excellence in all we do to service our Members in an expedient manner. We provide a respectful and enjoyable workplace that promotes personal growth and success.


We each have a stake in this organization in which we invest our lives. We understand and accept our responsibilities and are accountable for our actions and for meeting our goals with integrity and fiscal responsibility. We lead by personal example and provide our people with the appropriate resources, training and authority. We accept that leadership is the responsibility of every employee.

The CAA team

CAA South Central Ontario employees are committed to serving Members and providing exceptional customer service. CAA recognizes learning as a culture and offers ongoing educational and skill-improving opportunities.

Learn about career opportunities at CAA »