Our Story

Emergency Alert

At [Time and date] we experienced a [indicate incident] at CAA South Central Ontario. As a result, some of our services will be impacted (see below). We will update this page as the situation unfolds.

Thank you for your patience and understanding.

CAA Retail Stores

CAA Store

Our retail locations are open for business and will be happy to assist you at any time.

Find a Retail Store »

Roadside Assistance Services

CAA Roadside Assistance Truck

Roadside Assistance remains available; however, there may be some service delay or delay getting through to our call centre. To request Roadside Assistance, please call 1-800-222-4357 or submit a request electronically on our website.

If you are unable to get through to CAA for roadside assistance, you can arrange for your own service, pay for it and submit the original receipt to CAA within 30 days.

Reimbursement is based on your membership coverage type, along with the current commercial rate for the region where the vehicle was disabled.

CAA Insurance

Family with Father Carrying Mother on Back and Chasing a Child

Claims to existing policies can be made by calling 1-800-222-4357.

Unfortunately, at this time we are unable to provide quotes, sell new policies, or make changes to existing policies through the phone. However, you can visit one of our retail locations to speak to an insurance professional in person or get an auto quote online at any time.

CAA Travel

Family Taking a Self-Picture in Front of a Building

Our Travel Call Centre is currently closed.

To make travel arrangements, you can either book online or visit one of our retail locations to speak to a travel consultant in person.

If you have any issues with an existing travel booking made through the Travel Call Centre, please visit or call one of our retail locations and a consultant will be happy to assist you.

Membership Services

Hand Holding a CAA Membership Card

Our Member Care Centre is currently closed.

You can join CAArenew your Membership or create an online TripTik from our website.

Or, visit one of our retail locations to join CAA, renew your Membership, get a TripTik route planner, and/or purchase emergency travel and medical insurance.