Membership & Savings

Membership Member Stories

Share your story - Members often write to us to share their experiences with CAA South Central Ontario, give us suggestions or just to say thanks. We invite you to share your own stories or read through the experiences below to see what other Members are saying.

Membership Stories


April 28, 2011

Great customer service

This morning I had to call CAA for the first time for a tow since I've moved to Prince Edward County 6 years ago. I had no idea what to expect but assumed it would take quite awhile for... read more.
- Mary S., Cherry Valley

April 26, 2011

Memorable towing and service experience

Today I required service when my clutch on my truck went all of a sudden. I called CAA and was sent service right away...the wait seemed like nothing at all... read more.
- Stuart D., Scarborough

April 1, 2011

A loyal customer for life

Coming home from work on the 401 Eastbound my engine started smoking and I had to call a tow truck. I was a bit hesitant at first about getting a CAA membership and... read more.
- Nyketa G., Mississauga

March 20, 2011

Over Protective Dad

I've been a CAA Member for years, and I decided to buy an Associate membership for my daughter when she was heading off to university last fall. At first, she thought I was being over protective... read more.
- David R., Cambridge

March 15, 2011

Fantastic roadside service

After forgetting my headlights on, I came out of the mall to find my car battery dead. It was rainy and cold and I was already running late. I called CAA and was told that the driver...
read more.
- Rebecca W., Brampton

This morning I had to call CAA for the first time for a tow since I've moved to Prince Edward County 6 years ago. I had no idea what to expect but assumed it would take quite awhile for someone to show up (coming from Toronto and knowing the time wait there sometimes). The tow truck showed up in half an hour (and in the meantime CAA called twice to update me on his arrival). Anyway, just wanted to let you know I very much appreciated your update calls and the speedy arrival of the tow truck. All is now well with my car (problem fixed) but more importanly I wanted to thank you for your “great” Customer Service. Many thanks.
- Mary S., Cherry Valley

Today I required service when my clutch on my truck went all of a sudden. I called CAA and was sent service right away...the wait seemed like nothing at all...especially when the tow truck driver (Dwayne) showed up with a postive smile and got me out of the parking lot as fast as possible and down to my garage. I was so impressed that he was both professional and friendly on route there and when we got to the garage even my mechanic was impressed with his service by towing and backing my truck right into the garage. Usually they would just drop the car, but Dwayne did it all to ensure it was right there for my mechanic to be work on! I really appreciated the “at ease” he gave me and that extra mile he went at my destination. Thanks Dwayne from both my mechanic and myself, for making my clutch story into a memorable towing and service experience.
- Stuart D., Scarborough

Coming home from work on the 401 Eastbound my engine started smoking and I had to call a tow truck. I was a bit hesitant at first about getting a CAA membership and whether or not I would renew it but my experience with the call centre and the tow truck driver has made me a loyal customer for life. When I called in, I got on to an operator right away who was quick, efficient, and generally seemed like a nice person who loved what they did. She even asked me if there were was anyone that I wanted her to call to update them on my status, which I didn't expect as this is totally going the extra mile. My cellphone was charged so I didn't need her to call anyone for me but if it was dying this would've been perfect. The tow truck driver came within the time period they gave me, which was 25 minutes; and he was quick, efficient, courteous, and a very pleasant gentleman. I'm a young female under the age of 25 and honestly I felt like I was treated like royalty. He opened the door for me, adjusted the AC to my liking and kept up a steady banter of conversation. An extra bonus was that his car didn't smell. The 30 minute wasn't awkward or uncomfortable at all, and I felt as if I could relax and just enjoy the ride. I am SUPER thrilled with the experience I received and as I said I will probably be a member for life all because of the two people I came into contact with from CAA. Thank you.
- Nyketa G., Mississauga

I've been a CAA Member for years, and I decided to buy an Associate membership for my daughter when she was heading off to university last fall. At first, she thought I was being over protective. But now that she's discovered that her CAA membership saves her money on movie passes, ski lift tickets, and on clothes and shoes, she loves it - she's even talked her friends into asking their parents for memberships!
- David R., Cambridge

After forgetting my headlights on, I came out of the mall to find my car battery dead. It was rainy and cold and I was already running late. I called CAA and was told that the driver would be there in 30 minutes and he arrived even sooner! The best part was when he greeted me at my car door and held his own umbrella over me so I wouldn't have to stand in the rain to explain the situation. Luckily my battery only needed to be boosted and I was on my way in no time at all. Thank you CAA for sending such a courteous driver!
- Rebecca W., Brampton