It gets better.
The early results on Gen 2 are very exciting.
CAA Members were rescued, on average, 11 minutes faster during the summer of 2018, when compared to the summer of 2017.
What’s cool about this new technology is that it’s populated with tons of relevant information from CAA’s 115 years of roadside assistance service, then layered with weather and humidity indicators, along with real-time traffic and GPS information to predict the roadside needs of drivers. This lets us use our road service vehicles more efficiently and position them where we predict they’re going to be needed. Now, this new system doesn’t mean our service will be perfect, but it does mean that we can more accurately anticipate and respond to Member needs.
And it will only keep getting better!
As more data about roadside assistance is added, over time Gen 2 will actually get, well, smarter!
When more information about our driving patterns is added, Gen 2 has a richer and deeper pool to analyze. Our past behavior can be used to forecast likely future behavior but with more precision the more we add to it.