Good News Goes a Long Way

Rael Tooch November 28, 2016

At CAA, our motto is to make your bad days good and your good days better. We’re striving to ensure we’re living up to this, but the only real way we will know if we’re succeeding, is if you provide us with your valuable feedback.

It doesn’t just have to be roadside experiences. It could be travel destinations, savings, insurance and any other feel good story that you would like to share with us.

We love good feedback and helps us to provide the products and services our Members deserve.

How did we make your day better? Share your story for a chance to win a $100 Ultimate Dining Card®.

When you share your story with us on how CAA made your day better you will automatically be entered into a draw for month you share your story. There are still 2 draws – one for November entries and one for December entries.

We’ve already had 2 winners and here are their stories:

August Winner – Sarah Pert:
“I’ve had my CAA membership for several years….From the first point of contact providing excellent customer service to the automatic updates on my phone while I waited to the drivers who showed up to help offering friendly and fast service, I really can’t say enough about how thankful I am to be a member.”

September Winner – Jan Wylie
“I had volunteered to drive my daughter and her friend to Canada’s Wonderland on a Sunday morning but my battery was dead.  I phoned CAA and asked them to come check out my car.  The service truck came, determined it was a dead battery and since it was a really old battery we bought a new one from the service technician and he put it in at a very reasonable cost. The next day I phoned my car dealer to find out that if I had purchased a battery from them the cost would have been much higher and with a service installation fee much higher than CAA’s too.  Thank goodness we are CAA members!!!”

Share your story.
Please fill out the form below and add in how CAA made your experience better.
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+ Terms and Conditions
CAA SOUTH CENTRAL ONTARIO Share your story – How did CAA make your day better? CONTEST RULES ELIGIBILITY 1. The “Share your story – How did CAA make your day better?” contest (“Contest”) is open to persons who reside within the club territory of CAA South Central Ontario, and have reached the age of majority in the Province of Ontario (18 years of age) as of the date of entry for the Contest with the following exceptions: employees and retirees of CAA South Central Ontario and its affiliates (“CAA”), partners, suppliers, representatives, agents, advertising and promotional agencies, the independent contest agency if any, and the household members and immediate family of any of the above are not eligible to participate in the Contest. For the purpose of these Contest Rules, “immediate family” means spouse, mother, father, brother, sister, son or daughter, whether or not they reside in the same household. HOW TO ENTER 2. No purchase necessary. Submit your Member story at to be automatically entered into the Contest. 3. Contestants may submit a maximum of one (1) Member story (each an “Entry”) per calendar month during the Contest Period for a total of five (5) Entries into this Contest. 4. All Entries must be received by CAA during the “Contest Period” which begins at August 1, 2016 12:01 a.m. EST and ends at December 31, 2016 11:59 p.m. EST. 5. Entries that are incomplete, late, lost, and/or irregular in any way or sent by an unauthorized method are automatically void and will not be eligible or accepted. Entries will only be accepted as described herein and will not be accepted by any other means. 6. By entering the Contest, entrants agree to be bound by these Contest Rules. THE PRIZE 7. One (1) prize is available to be won in the month of September, October, November, December 2016 and January 2017, each prize consisting of a $100 Ultimate Dining card (the “Prize”). 8. The Prize must be accepted as awarded, and may not be assigned, transferred, substituted exchanged, refunded or redeemed for cash value. CAA reserves the right to substitute a Prize with an item of equivalent or greater retail value in the event that a Prize is unavailable due to circumstances beyond CAA’s control. THE DRAW 9. One (1) Prize winner (“Winner”) will be selected per month, by random draw from all eligible Entries received within that month. The five (5) draws will be held according to the below schedule at CAA’s head office located at 60 Commerce Valley Drive East, Thornhill, ON. Contest Month Prize Draw Month August 2016 September 16,2016 September 2016 October 17,2016 October 2016 November 18,2016 November 2016 December 16,2016 December 2016 January 16,2017 10. The odds of winning the Prize will depend on the number of eligible entries received during the particular month of Entry throughout the Contest Period. WINNER CONFIRMATION 11. From the selected entrants, each monthly Winner will be notified by telephone, or email provided at the time of entry. No communication or correspondence will be entered into, except with the selected entrant. 12. To be confirmed a Winner, the selected entrants must: (a) confirm compliance with these Contest Rules; (b) accept the Prize as awarded; (c) correctly answer a mathematical skill-testing question without assistance of any kind, whether mechanical or otherwise, and within the time prescribed; and (d) sign and return a Declaration of Eligibility and Release, in the form requested by CAA, within ten (10) business days from the date of delivery thereof. 13. The mathematical skill-testing question will be administered by mail and returned to CAA South Central Ontario, 60 Commerce Valley Drive E., Thornhill, ON L3T 7P9. 14. If the selected entrant cannot be contacted by telephone personally and without leaving a message within seven (7) business days of the first attempt to contact him/her and after a minimum of three (3) attempts, or fails to be confirmed as a Winner within the time prescribed, he/she will be disqualified and will not receive any Prize, and another eligible entry will be randomly selected from the remaining eligible entries received until such a Winner is confirmed. The initial selected Winner will have no recourse towards CAA or anyone involved in the Contest. AWARDING OF THE PRIZE 15. Prize will be presented to the confirmed Winner at 60 Commerce Valley Drive E., Thornhill, ON. Please allow four (4) to six (6) weeks for delivery of Prize. 16. Selected entrants are subject to verification by CAA and/or its designated representatives, in their sole discretion. 17. Refusal by an entrant to accept the Prize or any part of the Prize releases and forever discharges CAA and its agents from all obligations related to the Prize, including delivery. The Winner is solely responsible for all expenses which are not included in the Prize description above. GENERAL RULES 18. This Contest is not sponsored, endorsed, administered by, or associated with Facebook, Twitter or Instagram. Your personal information is being submitted to CAA and not to the Social Media Platforms. By entering the Contest by means of a Social Media Platform, you agree to comply with such Social Media Platform’s terms of service and you fully release the Social Media Platform from any and all liability in respect to the Contest and/or the Prize. Any questions, comments or complaints regarding the Contest should be directed to the Sponsor(s) and not to the Social Media Platform. 19. By entering the Contest, entrants agree to release CAA and its affiliated companies, and their officers, directors, employees, suppliers, sponsors, administrators, representatives and agents, including but not limited to CAA’s advertising and promotional agencies (the “Releasees”) from any and all liability claims or actions of any kind whatsoever arising from their participation in the Contest or use of any Prize awarded as a result of this Contest. 20. CAA’s suppliers are independent third parties over which CAA does not exercise any control. CAA is not responsible for the acts or omissions of these suppliers, nor does it assume any responsibility for any claims, losses, damages, costs, expenses, delays or loss of enjoyment to the Winner. 21. By entering the Contest, entrants consent to the use of their personal information for the purposes described as follows. All entries become the property of CAA and none will be returned. By completing the entry form, all entrants consent to the collection, use, and distribution of their personal information by CAA for the purposes of administering the Contest and for any purpose required or permitted by law. CAA may, from time to time, upon consent of the entrant, use the personal information provided in connection with this Contest to (i) contact selected entrants for the purpose of notifying him/her, (ii) contact entrants directly regarding products and services provided by CAA and its affiliates, and (iii) research the effectiveness of websites and the marketing, advertising and sales efforts of CAA and its affiliates. Please see CAA’s Privacy Policy at for more information. 22. By entering the Contest, entrants agree that the decisions of CAA are final and binding. CAA may, at its sole discretion, terminate or withdraw any Contest entry without liability and without notice to the entrant. CAA reserves the right, in its sole discretion, to cancel, modify or suspend this Contest for any reason, including should a virus, bug, unauthorized human intervention or other cause beyond the reasonable control of CAA corrupt or affect the security or proper administration of the Contest. Any attempt to deliberately damage any website or to undermine the legitimate operation of this Contest is illegal, and should such an attempt be made, CAA reserves the right to seek remedies and damages to the fullest extent permitted by law, including, where appropriate, criminal prosecution. Entries are subject to verification and will be declared invalid if they are illegible, mechanically reproduced, mutilated, forged, falsified, altered or tampered with in any way. CAA reserves the right to change the terms of this Contest or terminate it at any time, without prior notice. 23. Only one (1) entrant’s name may appear on the entry form. In the event of a dispute as to the identity of a selected entrant based on an e-mail address, the winning entry will be deemed to have been made by the Authorized Account Holder of the e-mail address at the time of entry. The “Authorized Account Holder” is the natural person who is assigned an e-mail address by an internet service provider, or other organization responsible for assigning e-mail addresses for the domain associated with the e-mail address in question. 24. CAA assumes no responsibility for entries which are late, lost, stolen, damaged, illegible, incomplete, misdirected, postage due, destroyed or delayed. CAA assumes no responsibility for any failure of the Contest website or computer systems during the Contest Period, for any problems or technical malfunction of any telephone network or lines, computer on-line systems, servers, access providers, computer equipment, software, failure of any entry including an online entry to be received by CAA on account of technical problems or traffic congestion on the Internet or at any website, or any combination thereof including any injury or damage to an entrant’s or any other person’s property (including computer) related to or resulting from participating in, or downloading any material in relation to the Contest. 25. By accepting the Prize in this Contest, entrants consent to the use of their name, city of residence, voice, photograph, image or likeness in any publicity or advertisement carried out by CAA in connection with this Contest without any further compensation. 26. This Contest is subject to all applicable federal, provincial, and municipal laws and shall be governed by the laws of Ontario. 27. All applicable federal, provincial and municipal taxes are the sole responsibility of the Winner. 28. ® CAA and CAA logo trademarks owned by, and use is authorized by, the Canadian Automobile Association. Making bad days good. And good days better. ® is a trademark of CAA South Central Ontario. 29. The Ultimate Dining Card® is a trademark of Cara Operations Limited. 30. This Contest is sponsored by, and is at the sole discretion of, CAA South Central Ontario.