You get to the airport three hours early so that you can have a seamless check-in. But then, everything goes horribly wrong. It’s not your fault, it’s just the laborious process and disorganization of the various authorities.
Well hopefully, it will soon change for all of us.
Today the federal government announced they’re taking steps to make travelling better for air passengers.
In a speech in Montreal the Transport Minister Marc Garneau, said the government will improve airport security standards to reduce long line-ups and make passenger screening a better experience.
He also said the government will set clear minimum requirements for airlines so Canadians will know what their rights are while flying. These include compensation standards for passengers bumped from flights due to factors within an airline’s control and in the case of lost or damaged baggage.
Right now in Canada, airlines each have their own policies, but it can be hard for passengers to find them and know what their rights are.
“A clear set of standards should benefit everyone, from passengers to the industry, which will be able to compete on a level playing field,” said Jeff Walker Vice President of Public Affairs at CAA.
“We believe Canadians deserve rules that are as clear, fair and predictable as our friends in the U.S. and E.U.,” says Walker. In fact, 90 per cent of Canadians say a national airline consumer code is important, according to a recent poll conducted by CAA.