What CAA Members need to know about COVID-19.
Support for our health care workers and first responders.
Those working on the front lines of this crisis have enough to worry about, and we want to make sure they are able to get to and from work safely. We are now offering them free roadside assistance in Ontario during this crisis.
If you work in a hospital or health care centre, or as a first responder for emergency services, you can request CAA Roadside service by calling *222 or 1-800-222-4357.
This free service is currently being offered to Members and non-Members alike. If you are a Member and a healthcare worker or first responder, these calls will not be counted on your Membership.
The safety of our Members, Customers and Associates continues to be our top priority as we navigate the COVID-19 pandemic.
As provincial restrictions continue to change, we will continue to proactively adjust our current roadside policies and procedures accordingly in response to COVID-19 in order to keep our Members and tow operators safe.
- Increased screening: When Members reach out for Roadside Assistance, they will be asked if they, or anyone in their household, are showing any symptoms of cold or flu so that we can best support Member’s needs while aiming to keep everyone safe.
- Contact-Free Service: Members seeking Roadside Services, including battery boosts and light service, will be asked to support us in minimizing contact between themselves and our CAA support team.
- Members will be required to seek alternative transportation: Members in need of towing services will be asked to arrange for alternative transportation, from the breakdown location, in order to limit contact between drivers and Members. Costs associated with alternative transportation will be the responsibility of the Member.
While we modify how we deliver on our services, we remain committed to being there for our Members during these uncertain times.