What CAA Members need to know about COVID-19.
The safety of our Members, Customers and Associates is our top priority as we navigate the COVID-19 pandemic.
Although provincial restrictions have recently been lessened, we will continue with our current roadside policies and procedures that were implemented in response to COVID-19 in order to keep our Members and tow operators safe.
- Increased screening: When Members reach out for Roadside Assistance, they will be asked if they, or anyone in their household, are showing any symptoms of cold or flu so that we can best support Member’s needs while aiming to keep everyone safe.
- Contact-free service: Members seeking Roadside Services, including battery boosts and light service, will be asked to support us in minimizing contact between themselves and our CAA support team.
- Members will be asked to seek alternative transportation: Members in need of towing services will be required to arrange for alternative transportation, from the breakdown location, effective immediately. While our tow operators will continue servicing vehicles, we will no longer be able to transport Members in the tow truck.
While we modify how we deliver on our services, we remain committed to being there for our Members during these uncertain times.