Roadside services.

The safety of our Members, Customers and Associates continues to be our top priority as we navigate the COVID-19 pandemic.

As provincial restrictions continue to change, we will continue to proactively adjust our current roadside policies and procedures accordingly in response to COVID-19 in order to keep our Members and tow operators safe.

  • Increased screening: When Members reach out for Roadside Assistance, they will be asked if they, or anyone in their household, are showing any symptoms of cold or flu so that we can best support Member’s needs while aiming to keep everyone safe.
  • Contact-Free Service: Members seeking Roadside Services, including battery boosts and light service, will be asked to support us in minimizing contact between themselves and our CAA support team.
  • Members will be required to seek alternative transportation: Members in need of towing services will be asked to arrange for alternative transportation, from the breakdown location, in order to limit contact between drivers and Members.  Costs associated with alternative transportation will be the responsibility of the Member. 

If you are in need of roadside assistance, you can call 1-800-222-4357, submit a request online or download the CAA App.

While we modify how we deliver on our services, we remain committed to being there for our Members during these uncertain times.

FAQ.

What are you doing to keep Members safe on the roadside during COVID-19? 

We have updated our roadside policies and procedures to keep Members and our tow operators safe.

  • Increased screening: Members will be asked if they, or anyone in their household, are showing any symptoms of cold or flu so that we can best support Member’s needs while aiming to keep everyone safe.
  • Contact-free service: Members seeking Roadside Services, including battery boosts and light service, will be asked to support us in minimizing contact between themselves and our CAA support team.
  • Members will be required to seek alternative transportation: Members in need of towing services will be asked to arrange for alternative transportation from the breakdown location, in order to limit contact between drivers and Members. Costs associated with alternative transportation will be the responsibility of the Member. 

We will continue to regularly review our roadside policies and procedures as this situation progresses.

Are you allowing Members into your trucks?

Until further notice we will no longer be transporting Members in tow trucks. Members seeking towing service will be asked to arrange for alternative transportation, from the breakdown location, in order to limit contact between drivers and Members.  Costs associated with alternative transportation will be the responsibility of the Member.  While our tow operators service their vehicles, we ask Members to remain in their home or shelter until the arrival of our road service provider.

What additional steps have been taken to protect safety and well-being of tow operators?
We have increased the frequency of cleaning and disinfecting of CAA trucks and best practices to reduce the risk of illness have been shared across the network.
Why are you not allowing Members in tow trucks?
We are no longer transporting Members in tow trucks in order to respect social distancing and to help contain the COVID-19 pandemic.
What if I don’t have alternate transportation?
If Members are unable to secure their own transportation, we will work with Members to determine the best viable solution.  Costs associated with alternative transportation will be the responsibility of the Member.
Will I have to wait longer to get service?
While we do expect that each service call will take slightly longer due to our COVID-19 related policies and procedures, this should not impact wait times for service. On each service call, increased disinfecting practices may cause a slight delay to each driver being back in service.
Why do you expect service calls to take a bit longer than normal?
In cases where the Member has arranged alternate transportation, and in order to minimize contact between roadside service providers and Members, we will not be servicing vehicles or leaving the scene until the Member’s alternative transportation has arrived. As such, the length of each service call will depend on the time required for alternative transportation to arrive.
Will CAA reimburse me for any expenses related to finding alternative transportation?
No, it is up to the Member to cover any of these costs. Members are encouraged to call a friend or loved one to reduce costs associated with getting home.