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Roadside services.

Updated Wednesday, September 1, 2021

The safety of our Members, Customers and Associates continues to be our top priority as we navigate the COVID-19 pandemic.

As provincial restrictions continue to change, we will proactively adjust our current roadside policies and procedures accordingly in response to COVID-19 in order to keep our Members and tow operators safe.

  • Increased screening: Members will be asked if they, or anyone in their household are exhibiting symptoms of COVID-19 or if they’ve travelled requiring quarantine. This is to best support our Member’s needs while aiming to keep everyone safe.
  • Contact-Free Service: Members seeking Roadside Services, including battery boosts and light service, will be asked to support us in minimizing contact between themselves and our CAA support team.
  • Mask requirement: Our tow operators and all passengers riding in a CAA tow truck are required to wear masks. If Members and passengers cannot meet the mask requirement, they are welcome arrange their own transportation from their breakdown location.

If you are in need of roadside assistance, you can call 1-800-222-4357, submit a request online or download the CAA App.

While we modify how we deliver on our services, we remain committed to being there for our Members during these uncertain times.

FAQ.

We have updated our roadside policies and procedures to keep Members and our tow operators safe.

  • Increased screening: Members will be asked if they, or anyone in their household are exhibiting symptoms of COVID-19 or if they’ve travelled requiring quarantine. This is to best support our Member’s needs while aiming to keep everyone safe.
  • Contact-free service:  Members seeking Roadside Services, including battery boosts and light service, will be asked to support us in minimizing contact between themselves and our CAA support team.
  • Mask requirement: Our tow operators and all passengers riding in a CAA tow truck are required to wear masks. If Members and passengers cannot meet the mask requirement, they are welcome arrange their own transportation from their breakdown location.

We will continue to regularly review our roadside policies and procedures as this situation progresses.

As a standard across all CAA tow trucks, we require both CAA Drivers and all passengers to wear masks. If tow truck passengers cannot meet this requirement, they are welcome arrange their own transportation from their breakdown location.
If Members are unable to secure their own transportation, we will work with Members to determine the best viable solution. 
We have increased the frequency of cleaning and disinfecting of CAA trucks and best practices to reduce the risk of illness have been shared across the network. Tow operators and all passengers are also required to wear masks when riding in CAA tow trucks.
While we do expect that each service call will take slightly longer due to our COVID-19 related policies and procedures, this should not impact wait times for service. On each service call, increased disinfecting practices may cause a slight delay to each driver being back in service.
In cases where the Member has arranged alternate transportation, and in order to minimize contact between roadside service providers and Members, we will not be servicing vehicles or leaving the scene until the Member's alternative transportation has arrived. As such, the length of each service call will depend on the time required for alternative transportation to arrive.

We value the privacy of both our Members and Drivers. CAA will not be requesting vaccination records from either party. CAA will continue to exercise robust COVID practices including screening, sanitation and mandatory masks in our trucks.

If the Driver asks you for your vaccination status, you are not required to disclose this information.

We value the privacy of both our Members and Drivers. You will not be required to disclose your vaccination status, but Drivers and all passengers are required to wear masks when riding in a CAA tow truck. Additionally, passengers may be asked health screening questions. If Members and passengers cannot meet the mask requirement, they are welcome arrange their own transportation from their breakdown location.