If you become stranded.
Make a request on our app.
Call us to request service.
Dial: *CAA (*222) toll free.
Request service online.
- Your membership number and expiry date
- Your name and address
- The location of the disabled vehicle
- The vehicle's make, model, year, colour and licence number
- The problem with your vehicle
- A phone number where you can be contacted
- To receive service, you must remain at or near your vehicle. CAA will accommodate you in extenuating circumstances.
If you have an animal with you, please let us know when requesting service.
Included in your membership.
If you are experiencing problems with your battery, our mobile Battery Service will test, boost or replace it. Delivery and installation are included at no additional cost. Members can also save $25 on CAA Premium Batteries that come with a 6-year warranty.*
If your keys are locked inside the vehicle, we will send a service representative to gain entry. If your keys are lost, broken or we cannot gain entry to your vehicle, CAA will provide up to $50 for locksmith services for Basic Members and up to $100 for Plus Members. In cases where the vehicle cannot be made operable, towing services will be provided.
Gas and delivery.³
If you run out of gas, a limited supply of gasoline will be delivered to your disabled vehicle to enable you to reach the nearest open service station or, in accordance with towing service provisions, a tow will be provided to a facility where fuel is available. Basic Members will be charged the current pump price. There is no charge for Plus and Premier Members.
Flat tire replacement.⁴
If you get a flat tire, your vehicle’s spare tire will be installed, as long as it’s inflated and serviceable. Before calling CAA, please ensure the specialty key to remove the lug nuts of your flat tire is available. Service does not include repairs, additional trips to deliver a repaired tire, installation or removal of tire chains, mounting, dismounting or shifting of tires and seasonal tire changeovers. If service cannot be rendered safely due to poor conditions or maintenance our CAA driver reserves the option of towing the vehicle to safety to avoid possible damage.
Your vehicle will be extricated when (in CAA SCO or the service provider’s sole determination) it can be safely reached from a normally travelled or established thoroughfare or road. If special equipment, additional manpower or vehicles are required, the associated costs may be at your expense. Plus, Premier and Corporate Members are automatically covered for an additional service vehicle and service provider for up to one hour of extrication service at the scene. The service vehicle must have clear and safe access to the disabled vehicle; for example, service cannot be rendered in limited access areas such as plowed-in, snowbound or ice-covered areas.
Towing will be provided if attempts to make your vehicle safely operable at the roadside have been unsuccessful. Flatbeds or dollies will be used when required. Basic Membership includes towing within a 10 km radius, or any point of your choice along the direct return route. Plus Membership includes towing within a 200 km radius. A charge per kilometre will be applied for any additional mileage that exceeds your coverage (service coverage varies by territory).