Roadside Service Commitments

CAA Associates put Member safety above all else.

• Our state-of-the-art predictive analytics system helps us prioritize Members who are in unsafe situations and reach them as quickly as possible.
• Our contact centre and dispatch Associates are trained to document and assess the circumstances of a breakdown to determine the appropriate help.
• Drivers are highly trained to follow safe practices on the roadside.

CAA is committed to providing clear expectations and updates when Members need assistance.

• CAA Service Tracker^TM provides live updates online and via smartphone regarding estimated arrival times and the location of your CAA driver.¹
• Estimated wait times are also updated regularly on CAA’s website by region, to give Members an idea of what is happening in their area.
• During periods of high call volume, CAA updates automated phone messaging in real time with important notices.

Flexible and compassionate options for Members who require alternate arrangements.

• If service is delayed during high call volume periods, we give Members options that work for them.²
• CAA Associates are empowered to offer options that prioritize Member safety and convenience.