Roadside Services Guide
A CAA membership covers the following services to place your vehicle in a drivable condition. If, after a reasonable effort by the service provider these attempts are unsuccessful, the towing service provisions will apply.
If you are experiencing problems with your battery, Battery Assist, our mobile battery service, will test, boost and replace your battery, if and when required. Where available, a trained technician will produce a printed report showing the remaining life of your battery and if your battery needs to be replaced, the technician can sell and install one on the spot for you.
Vehicle Lock-out Service
If your keys are locked inside your vehicle, service will be sent to gain entry. If your keys are lost, broken or the service provider cannot gain entry into your vehicle, locksmith service (or reimbursement for locksmith service) will be provided:
- $50.00 for Basic Members
- $100.00 for Plus Members
Emergency Gas Delivery
A supply of gasoline will be delivered to your disabled vehicle to enable you to reach the nearest open service station. (Specific brands or octane cannot be promised.)
- Basic Members will be charged the current pump price for the gasoline
- Plus Members will receive the gasoline at no charge
In certain situations, a tow may be provided to a facility where fuel is available.
If your vehicle's spare tire is inflated and serviceable, it will be installed to replace a flat tire. If no inflated spare is available, your vehicle will be towed according to your towing benefit.
Your vehicle will be extricated/winched if it can be reached safely from a normally travelled road. If special equipment, additional manpower or additional vehicles are required:
- Basic Members may be responsible for the associated costs
- Plus Members are covered for an additional vehicle and operator for up to one hour at the scene
Roadside Mechanical Service
Minor mechanical adjustments not requiring parts or supplies can be made in an attempt to get your vehicle moving safely under its own power.
Personal Cheque Guarantee
Your personal cheque for up to $400 will be accepted if your vehicle requires service at a CAA-approved vehicle repair facility or with a CAA Roadside Assistance provider. A valid CAA membership card must be presented at the time of payment. The name on the cheque must match the Member name.
Towing Service Provisions
If attempts to make your vehicle operable at roadside have been unsuccessful, free towing will be provided. Your vehicle will be towed free of charge to a facility of your choice, up to:
- 10 km free towing for Basic Members
- 200 km free towing for Plus Members
- Back to the service facility (if applicable) or
- To any point of your choice along the direct return route
Severe Weather Conditions
Heavy-service demands during severe weather may cause delays. In such circumstances, CAA reserves the right to limit towing to the nearest available place of safety. If your vehicle is already in a safe place such as a private or public garage or driveway, CAA reserves the right to service the vehicle only after the heavy demand and/or weather condition has passed.
Roadside Assistance "Maximums"
Primary and Associate Members are entitled to four Road Service calls each during a membership year. Once the number of calls has been exceeded, roadside assistance benefits will be suspended. CAA will continue to provide services at a preferred rate. However, the Member must pay the contractor at the time of service on a cash-on-demand basis.
CAA does not accept appointments for service calls, and membership does not cover the following:
- Additional trips by CAA representatives on any one call, including re-tows from residences or repair facilities.
- Service to a vehicle purposely driven into an area not regularly travelled or that cannot be reached safely, such as vacant lots, open fields, beaches, impassable private or recreational roads, yards, construction sites, and muddy or snow-filled driveways or alleys (CAA representatives will not shovel snow).
- Service to school buses, cube vans or vehicles for hire, such as taxis and limousines.
- Transporting Members to their disabled vehicle, or transporting Members after service has been rendered; however, CAA will assist in locating transportation at the Member's expense.
- Cost of parts, labour or repair.
- Any charges relating to impound and storage fees. These costs are the responsibility of the Member.
NOTE: Motorcycles with or without sidecar are covered under CAA Plus coverage. However, due to differences in service terms in the U.S., Members should expect to pay for service provided to motorcycles while travelling in the U.S. and may submit their original receipts to their Club for reimbursement.
Non-CAA Contractor Services
If you do not use a CAA Contractor, follow these guidelines:
- If you've followed the procedures outlined for Roadside Assistance, yet CAA service is NOT available, you can arrange for your own service, pay for it and submit the original receipt to CAA within 30 days. Reimbursement is based on your membership coverage type, along with the current commercial rate for the region where the vehicle was disabled.
- If CAA service WAS available, but not used, reimbursement is based on the local contract station rate, along with your membership coverage type.
- Where access to a CAA contractor is legally restricted (e.g., toll roads and limited-access highways), full reimbursement is provided for towing back to the service facility or the nearest exit.
- Reimbursement is processed after submission of an original, official and itemized invoice for services rendered by a qualified, registered auto service or towing facility. CAA Plus Members are reimbursed for CAA Plus services obtained at current commercial rates from the facility nearest the breakdown location.
NOTE: Cost of accommodation and incidental expenses (e.g., taxi fare) are not reimbursed unless breakdown is the result of an accident involving collision. See Trip Accident Assistance.