Auto

Eligibility and Disclaimers

Roadside Service is provided when you present your valid membership card. (Other identification such as driver's license may also be required). A spouse or dependant living in your household is eligible for an Associate membership at a reduced price.

Remember your membership - including your eligibility for Roadside Service - applies only to you. It is not transferable, which means you cannot lend your membership card to someone else.

Eligibility: Your CAA membership covers you, not the vehicle

Eligible vehicles

• Service will be provided to valid licensed, four-wheeled, motor-driven vehicles of the passenger, pleasure or recreational type (cars, pickups, vans, campers and motor homes), if that service can be safely performed.
• Motorcycles are eligible for service under the CAA Plus membership.
• Unloaded dual-wheeled pickup trucks are:
  • Eligible for all services under the CAA Plus RV membership
  • Eligible for all services under the CAA Basic membership, except tire service
• Rented passenger vehicles and commercial vehicles are eligible for service (excluding taxis and limousines).
• If your vehicle becomes disabled while towing a light-duty trailer, service will be provided for the trailer (excludes fifth-wheel trailers). You may be required to pay for trailer towing.
• Dual-wheel campers/motor homes are:
  • Eligible for all services under the CAA Plus RV membership
  • Eligible for all services under the CAA Basic membership, except towing, extrication, winching and tire service
• CAA Plus RV Members are eligible to receive all roadside services, including the exceptions listed above (other than taxis and limousines).

Disclaimers: What your membership covers

Your membership covers all emergency services listed under Roadside Service Benefits. Service is available to the Member whose name appears on a valid membership card. To provide Roadside Service to individuals who live in the same household - even if they drive a Member's car - they must have a valid Associate membership card.

Roadside Service maximums

Primary and Associate Members who exceed four Roadside Service calls during a membership year may have their Roadside Service benefits suspended, at which time service can be provided at a preferred rate. You will be required to pay the contractor for each additional service call on a C.O.D. basis.

Severe weather conditions

Heavy service demands during severe weather may cause delays. In such circumstances, CAA reserves the right to limit towing to the nearest available place of safety. If your vehicle is already in a safe place, such as a private or public garage or driveway, CAA reserves the right to service the vehicle only after the heavy demand and/or weather condition has passed.

Service exclusions

CAA does not accept appointments for service calls, and membership does not cover the following:

• Additional trips on any one call, including re-tows from residences or repair facilities.
• Service to a vehicle that is abandoned, is to be towed to a salvage yard, has failed a safety inspection, is impounded due to a legal infraction or that is unplated or unlicensed.
• Service to a vehicle purposely driven into an area not regularly travelled or that cannot be reached safely, such as vacant lots, open fields, beaches, impassable private or recreational roads, yards, construction sites, and muddy or snow-filled driveways or alleys (CAA representatives will not shovel snow).
• Service to school buses, cube vans or vehicles for hire, such as taxis and limousines.
• Transporting Members to their disabled vehicle, or transporting Members after service has been rendered; however, CAA will assist in locating transportation at the Members' expense.
• Costs of parts, labour or repair.
• Any charges relating to impound and storage fees. These costs are the responsibility of the Member.

Non-CAA contractor services

If you do not use a CAA Contractor, please follow these guidelines:

• If you've followed the procedures outlined for Roadside Assistance, yet CAA service is NOT available, you can arrange for your own service, pay for it and submit the original receipt to CAA within 30 days. Reimbursement is based on your membership coverage type, along with the current commercial rate for the region where the vehicle was disabled.
• If CAA service WAS available, but not used, reimbursement is based on the local contract station rate, along with your membership coverage type.
• Where access to a CAA contractor is legally restricted (e.g., toll roads and limited-access highways), full reimbursement is provided for towing back to the service facility or the nearest exit.
• Reimbursement is processed after submission of an original, official and itemized invoice for services rendered by a qualified, registered, auto service or towing facility. CAA Plus Members are reimbursed for CAA Plus services obtained at current commercial rates from the facility nearest the breakdown location.
• Note: Cost of accommodation and incidental expenses (e.g., taxi fare) are not reimbursed unless breakdown is the result of an accident involving collision. See Trip Accident Assistance.

Service providers

A supply of gasoline will be delivered to your disabled vehicle to enable you to reach the nearest open service station. (Specific brands or octane cannot be promised.) Basic Members will be charged the current pump price for the gasoline. Plus Members will receive the gasoline at no charge.