Insurance

How to File a Claim

In the event of an emergency, you must call CAA Assistance immediately, prior to seeking medical treatment:

• 1-800-667-7222 in Canada and mainland U.S.
• +1-416-977-8687 collect from anywhere else

For a Trip Cancellation Insurance Claim (before departure):

• 1-877-343-3007

If it is not reasonably possible for the Insured to contact CAA Assistance, someone else must call on his or her behalf or the Insured must call as soon as reasonably possible.

Important

Failure to contact CAA Assistance will limit the benefits payable to the Insured to:

• a. in the event of hospitalization, 80% of eligible expenses based on reasonable and customary costs to a maximum of $25,000; and
• b. in the event of out-patient medical consultation, a maximum of one visit per sickness or injury.

You will be responsible for the payment of any remaining charges.

Notice: If the Insured pays eligible expenses directly to a health service provider without prior approval by CAA Assistance, these services will be reimbursed to the Insured on the basis of the Reasonable and Customary Costs that would have been paid directly to such provided by the Insurer. Medical charges that the Insured pays may be higher than this amount, therefore the Insured will be responsible for any difference between the amounts he or she has paid and the Reasonable and Customary Costs reimbursed by the Insurer.

Submitting your claim

You must substantiate your claim by providing the documents described in the applicable Insurance coverage(s) below. (The Insurer is not responsible for charges levied in relation to any such documents.)

Indicate your certificate/policy number on all correspondence and send the claim form and all required documents to:

• TRIP CANCELLATION CLAIMS (Prior to Departure)
• Manulife Financial Affinity Claims
• CAA Travel Claims
• 2 Queen Street East
• Toronto, Ontario M5C 3G4
• · 1-877-343-3007

All other claims

• World Travel Protection
• CAA Claims
• 15th Floor, 400 University Avenue,
• Toronto, Ontario M5G 1S7
• · 1-888-253-0960 in Canada and mainland U.S.
• · +1-416-977-0619 collect from anywhere else