Insurance

How to File a Claim

Emergency Medical Insurance:

In the event of an Emergency, you must call CAA Medical Assistance immediately, prior to seeking medical Treatment:

From Canada and USA, call TOLL FREE: 1-800-667-7222

or from anywhere else, call COLLECT: +1-416-977-8687

If it is not reasonably possible for the Insured to contact CAA Medical Assistance prior to seeking medical treatment, due to the nature of the emergency, the Insured must have someone else call on his or her behalf or the Insured must call as soon as reasonably possible.

Important

Failure to contact CAA Medical Assistance will limit the benefits payable to the Insured to:

• a) in the event of Hospitalization, 80% of eligible Reasonable and Customary Costs, to a maximum of $25,000CAD.


• b) In the event of an out-patient medical consultation, a maximum of one visit per Sickness or Injury. The Insured will be responsible for payment of any remaining charges.

Notice: If the Insured pays eligible expenses directly to a health service provider without prior approval by CAA Medical Assistance, these services will be reimbursed to the Insured on the basis of the Reasonable and Customary Costs that would have been paid directly to such provided by the Insurer. Medical charges that the Insured pays may be higher than this amount, therefore the Insured will be responsible for any difference between the amounts he or she has paid and the Reasonable and Customary Costs reimbursed by the Insurer.

Trip Cancellation and Interruption Insurance Claims

To Report or follow up before departure 1-877-343-3007

To Report or follow up after departure 1-888-253-0960

Your calls are answered Monday - Friday, 8:30am to 8:00pm. Saturdays - leave a voice message for callback on the next business day.

All Other Claims
Contact World Travel Protection at:

1-888-253-0960 in the U.S. and Canada

+1-416-977-0619 collect from anywhere else