Insurance

CAA Assistance

CAA Assistance is available 24 hours per day, 365 days per year.

Why are you required to call CAA Assistance?

If CAA Assistance is not notified, you may receive medical treatment or services which are not considered medically necessary as defined by the policy and benefits will be limited to:

• a. in the event of hospitalization, 80% of eligible expenses based on reasonable and customary costs to a maximum of $25,000; and
• b. in the event of out-patient medical consultation, a maximum of one visit per sickness or injury.

You will be responsible for the payment of any remaining charges.

What to do if you need assistance

Have your policy number or contract form or confirmation of coverage document with you at all times and contact CAA Assistance at the telephone number(s) listed below.

• 1-800-667-7222 in Canada and mainland U.S.
• +1-416-977-8687 collect from anywhere else

For a Trip Cancellation Claim (before departure):

• 1-877-343-3007

When contacting CAA Assistance, please provide your name, your policy number, your location and the nature of your emergency.

What happens when you call for assistance

CAA Assistance will work closely with you to:

• recommend an appropriate physician or hospital at your trip destination, wherever possible;
• refer you to StandbyMD services where appropriate;
• provide multilingual interpreters to communicate with physicians and hospitals;
• monitor your care so that only appropriate, medically necessary treatment is given and to ensure that your medical needs are met;
• contact your family and physician on your behalf;
• pay hospitals, physicians and other medical providers directly, whenever possible;
• approve and arrange air ambulance transportation when medically necessary;
• inform you of any expenses not covered by this policy or to explain this policy's terms and provisions as they relate to your medical emergency.