Severe weather updates.
High Call Volumes.
We are currently experiencing higher-than-normal call volumes which may result in longer than normal wait times. We are prioritizing Members that are in unsafe situations and have made temporary changes to our services. See below for more information.
Members are encouraged to visit this page for ongoing status updates and service changes. We apologize for any inconvenience and thank you for your patience.
Members are encouraged to visit this page for ongoing status updates and service changes. We apologize for any inconvenience and thank you for your patience.
Response COVID-19.
The safety of our Members continues to be a top priority. As provincial restrictions change, CAA will continue to update our Roadside Services policies and procedures. Click here to learn more.
Made a service request? What is the ETA (estimated time of arrival)?
We are currently prioritizing service to Members that are in unsafe situations. ETAs for Members on the roadside are subject to change based on request volumes. ETAs for Members at home are currently unavailable.
Calling for service but on hold?
Our phone lines are experiencing greater than normal volume. We apologize for any delays and thank you for your patience while waiting for the next available agent. You can also place your service request on roadside.caasco.ca or via our new CAA Mobile App™ on your smartphone.
Battery service and sales unavailable.
Battery testing and sales are temporarily suspended in order to prioritize battery boost services to Members that are in unsafe situations. Members at home and in safe situations will experience extended wait times.
At home service unavailable.
Service for vehicles at home has been suspended to prioritize Members that are in unsafe situations. All available call handlers and trucks are currently assisting other Members. If your personal safety is at risk, we advise you to call 911.
Members at home can contact a 3rd party provider for service and submit the receipt for reimbursement at our contractor rates. Original receipts for service providers must be itemized and submitted to CAA along with our ERS reimbursement form within 30 days of service. Our reimbursement policy and form are available here.
Members at home can contact a 3rd party provider for service and submit the receipt for reimbursement at our contractor rates. Original receipts for service providers must be itemized and submitted to CAA along with our ERS reimbursement form within 30 days of service. Our reimbursement policy and form are available here.
Third party service.
All available CAA Drivers and Trucks are actively completing services. At this time, Members can seek out their own service from a 3rd party provider and be eligible for reimbursement. Original receipts for service providers must itemized and submitted to CAA along with our ERS reimbursement form within 30 days of service. Our reimbursement policy and form are available here.
We understand your frustration and the inconvenience of extended phone queues and truck arrival times. We ask for your patience and understanding.