Severe weather updates.
High Call Volumes.
We are currently experiencing higher-than-normal call volumes which may result in longer than normal wait times. We are prioritizing Members that are in unsafe situations and have made temporary changes to our services. See below for more information.
Members are encouraged to visit this page for ongoing status updates and service changes. We apologize for any inconvenience and thank you for your patience.
Members are encouraged to visit this page for ongoing status updates and service changes. We apologize for any inconvenience and thank you for your patience.
Response COVID-19.
The safety of our Members continues to be a top priority. As provincial restrictions change, CAA will continue to update our Roadside Services policies and procedures. Click here to learn more.
Made a service request? What is the ETA (estimated time of arrival)?
We are currently prioritizing service to Members that are in unsafe situations. ETAs for Members on the roadside are subject to change based on request volumes. ETAs for Members at home are currently unavailable.
At home service is temporarily suspended.
Service for vehicles at home has been temporarily suspended to prioritize Members in unsafe situations. All available call handlers and trucks are currently assisting other Members. If your personal safety is at risk, we advise you to call 911.
Members at home can contact a 3rd party provider for service and submit the receipt for reimbursement at our contractor rates. Original receipts for service providers must be itemized and submitted to CAA along with our ERS reimbursement form within 30 days of service. Our reimbursement policy and form are available here.
Members at home can contact a 3rd party provider for service and submit the receipt for reimbursement at our contractor rates. Original receipts for service providers must be itemized and submitted to CAA along with our ERS reimbursement form within 30 days of service. Our reimbursement policy and form are available here.
Third party service.
Due to current high call volumes, Members have the option to contact a 3rd party provider and request reimbursement from CAA. Original receipts for service from 3rd party providers must itemized and submitted to CAA along with our ERS reimbursement form within 60 days of service. Reimbursement amounts are based on your membership level and contractor rates. See our reimbursement services page for details.
We understand your frustration and the inconvenience of extended phone queues and truck arrival times. We ask for your patience and understanding.