Service Updates

High Call Volumes.

We are currently experiencing higher-than-normal call volumes which may result in longer than normal wait times. We are prioritizing Members that are in unsafe situations and have made temporary changes to our services. See below for more information.

Members are encouraged to visit this page for ongoing status updates and service changes. We apologize for any inconvenience and thank you for your patience.

Made a service request? What is the ETA (estimated time of arrival)?

We are currently prioritizing service to Members that are in unsafe situations. ETAs for Members on the roadside are subject to change based on request volumes. ETAs for Members at home are currently unavailable.

Calling for service but on hold?

Our phone lines are experiencing greater than normal volume. We apologize for any delays and thank you for your patience while waiting for the next available agent. You can also place your service request on roadside.caasco.ca or via our new CAA Mobile App™ on your smartphone.

We understand your frustration and the inconvenience of extended phone queues and truck arrival times. We ask for your patience and understanding.