Insurance inquiries.
We welcome and value your feedback. Use the form below to send us an email with your comments, questions, or concerns. To save time, browse through our Frequently Asked Questions. We may have answered your questions already!
If you'd prefer, you can also contact CAA by phone.
Send us an email.
CAA Insurance Complaint Resolution.
At CAA, we have a clearly defined escalation process to ensure that our customers have every possible recourse should underwriting, pricing, sales, claims or service issues arise.
What happens next...
If you wish to pursue the matter further, you may contact the General Insurance OmbudService (GIO), which helps resolve disputes between insurance companies and their customers, for home, automobile and business insurance issues in Canada (including customers in Quebec). GIO is an independent dispute resolution service and there is no charge for their services. The GIO will determine if your issue falls within their mandate. You can access GIO by phone, mail, e-mail, fax or through their website.
Our Ombudsman’s office will work with the GIO and all applicable provincial and federal regulators in order to resolve the issue as effectively as possible. The GIO may make non-binding recommendations to resolve your dispute.
You may reach the General Insurance OmbudService at:
The General Insurance Ombudservice (GIO)
Phone: 1-877-225-0446
Email: info@giocanada.org
Fax: 1-416-299-4261
Website: www.giocanada.org
Mail and Courier:
4711 Yonge St.
10th Floor
Toronto, ON M2N 6K8
This is a mailing address only (no appointments or visits accepted)*
Ontario Provincial Regulator.
In Ontario, the customer can also reach the Financial Services Regulatory Authority of Ontario (FSRA) if they have a complaint. FSRA can be reached at 1-416-250-7250 or Toll Free at 1-800-668-0128, by email at contactcentre@fsrao.ca, or by fax at 1-416-590-8480.
Other Helpful Links:
CAA Insurance Company is committed to protecting your rights. These include the right to be informed fully, to be treated with respect, to timely claims handling and complaint resolution, and to privacy.
Consumer Code of Rights and Responsibilities.
For Privacy complaints:
Chief Privacy Officer
60 Commerce Valley Drive E.
Thornhill, Ontario
L3T 7P9
Toll-free: 1-800-268-3750 ext. 25043
Email: privacy@caasco.ca
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