CAA Club Group Board of directors.

John Bayliss, HBA, MBA, CSCMP

A member of the CAA Club Group’s Board of Directors since May 2025, John Bayliss is an experienced C-suite executive with extensive experience in retail operations, strategic planning, and business transformation across Canada, the U.S., Australia, and Europe. He currently serves as a Senior Advisor at the Boston Consulting Group (BCG) and is the founder of Ascenda Advisors, a boutique advisory firm that supports small to medium-sized consumer businesses to drive operational performance and fuel growth.

Prior to his current advisory roles, John spent over nine years on the executive committee of Walmart Canada, where he held significant positions including Chief Operations Officer, Chief Expansion Officer, Chief Administrative Officer, and Senior Vice President of Supply Chain. During his tenure at Walmart, John spearheaded efforts to establish the long-term strategy and secure $10 billion in investment to expand the company's store footprint, modernize Walmart Canada's stores, and enhance and automate its omni-channel supply chain infrastructure. These initiatives resulted in substantial operational efficiencies and improved customer experiences.

John's transformative contributions at Walmart Canada earned him recognition as one of Canada’s Best Executives by the Globe and Mail editorial committee in 2023. He also received the Certified Supply Chain Management Professional (CSCMP) designation from Supply Chain Canada for his services to Canadian supply chain during the pandemic.

John holds an MBA from Harvard Business School and an Honours degree from the Richard Ivey School of Business at the University of Western Ontario. He has also participated in several executive education programs focused on innovation, strategy, and artificial intelligence at the Massachusetts Institute of Technology (MIT).

Beyond his corporate career, John is a dedicated community leader. He has served as Chair of the Board for Food Banks Canada, Treasurer of the Luminato Arts Festival, and is an Advisory Board Member for the Ivey Centre for Building Sustainable Value. In 2019, John was recognized with the Ivey Distinguished Service Award from Ivey Business School for outstanding contributions to the school.

John is a Board Director of CAA Club Group and CAA Insurance Company and is a member of the Audit and Finance Committee, the Conduct Review Committee, and the Government and Community Relations Committee.

Quentin Broad, BA, MBA, C. Dir

A member of the CAA Club Group’s Board of Directors since May 2022, Quentin Broad has recently retired from his role as Managing Director of Capitalize for Kids, a not-for-profit organization that provides pro-bono consulting services to kids’ mental health agencies across Canada. C4K facilitates a better understanding of an organization’s operational challenges, co-creates data-informed solutions and then undertakes the change management and implementation steps necessary (including funding where required) to improve the business outcomes and build greater capacity.

His former roles at CIBC World Markets include Managing Director, Head of Global Equity Sales, Head of Global Research, Head of Global Equity Research and Equity Research Analyst covering banking and property and casualty insurance sectors. In addition to roles in the equity capital markets, Quentin has been an investment banker, a corporate lender and led a human resources department. He is also a board member of the Michael Garron Hospital Foundation (MGHF), board member of Converge Mental Health, and an Honorary Governor of McMaster University. During his tenure on various boards, he chaired the investment committee of the McMaster endowment funds, chaired the pension investment committee at CIBC and serves on the governance and executive committees at MGHF.

Quentin graduated from McMaster University in 1986 with his BA and in 1988 with his MBA. In 2010, Quentin was recognized by the Investment Industry Association of Canada as the Future Leader Scholarship Award winner for the Securities Industry Institute at Wharton. In 2020, he was recognized with the Wayne C. Fox Distinguished Alumni award at McMaster. Effective January 2025, Quentin achieved the C.Dir designation from McMaster's Chartered Director program.

Quentin is a Board Director of CAA Club Group and CAA Insurance Company. Quentin is the Chair of the Investment Committees, and a member of the Governance and Nominating Committee. Quentin is also the Board of Directors Vice-Chair at Echelon Insurance and a member of all its committees.

Brian Chu, J.D.

A member of the CAA Club Group’s Board of Directors since December 2020, Brian Chu was a founding partner of the Toronto law firm Bogart Robertson & Chu LLP and has retired from the practice of law. His legal practice involved serving institutional and large corporate clients with their transactions in the areas of commercial real estate and commercial mortgage lending.

Brian has extensive public sector board experience in the areas of regulatory affairs, energy, post-secondary education, arts, culture and government relations through his current and previous positions as Vice-Chair of the Technical Standards and Safety Authority (TSSA), Vice-Chair of Toronto Hydro Corporation, Chair of the Ontario Science Centre, Chair of the Ontario College of Art and Design, Vice-Chair of Centennial College, president of Laidlaw Foundation and Vice-Chair of the Chinese Cultural Centre of Greater Toronto. He is currently a director on the board of MCAN Mortgage Corporation, a TSX listed company and is chair of the Conduct Review, Corporate Governance and Human Resource Committee.

Brian is a Board Director of CAA Club Group and CAA Insurance Company. He is the Chair of the Human Resources Committee and a member of the Governance and Nominating Committee. Brian is also a board member of Echelon Insurance.

Jean Desgagné, FCPA, FCA and ICD.D

A member of the CAA Club Group’s Board of Directors since May 2019, Jean Desgagne is a corporate director, angel investor, consultant, and advisor. He is Chair of the Board of Canada Stablecorp, Balance Trust Company, and other startups. Previous Board roles include Chair of the Internal Audit Committee of the Province of Ontario - IT Sector, Chair of the Board of CPA Ontario and Chair of the Audit Committee of 3iQ Digital Holdings. Has served on other boards, including BDO Canada, and LumiQ Learning. He actively works as an advisor to a number of startups in the fintech, data, digital assets, education, platforms, and other spaces.

His former roles include President & CEO, Global Solutions, Insights & Analytics and President & CEO, Global Enterprise Services both with the TMX Group. He was also the President & CEO of the Canadian Depository for Securities. He has held a series of senior executive roles in Global Financial Services organizations including TD Bank, BMO Bank of Montreal, and UBS. In these roles, he served on the Boards of the Canadian Depository for Securities, Canadian Derivatives Clearing Corp, TSX Trust, Trayport Ltd. and the Board and Executive Committee of the Americas' Central Securities Depositories Association.

Jean has been Chair of the Toronto Deans Advisory Board for the Telfer School of Management and an Executive in Residence at the school. He has held Board roles with community organizations, including the Jean Tweed Centre, Adoption Council of Ontario, Alcohol and Drugs Concerns, Providence Centre Foundation, and Conseil des Organismes Francophone du Toronto Metropolitain.

Jean has a Bachelor of Commerce from the Telfer School of Management at the University of Ottawa and has completed the Fintech Program at the Said School of Management at Oxford University. He is recognized as a FCPA, FCA, ICD.D and QRD. He was awarded the Trudeau Medal from the Telfer School of Management and the Queen’s Golden Jubilee Medal. He was elected a Fellow of CPA Ontario, and a Life Member, in 2024.

Jean is the Chair of the Board of CAA Club Group and CAA Insurance Company and is a member of all standing Committees. He is also a board member of Echelon Insurance.

Olga Giovanniello, C. Dir

A member of the CAA Club Group’s Board of Directors since May 2026, Olga Giovanniello currently serves as Sienna Senior Living’s Chief Human Resources Officer and Executive Vice President, joining Sienna in 2019. During her career in the financial services, retail, real estate, healthcare and senior living sectors, she has served in senior and executive HR and operational roles representing large, publicly traded companies.

In her current role, she is responsible for the people component of the business to ensure an optimum team member experience. Since joining Sienna, and with the Executive Team, she led the creation of a new Company Purpose, Vision and Values, that has served as catalyst for Company transformation and cultural change. She developed and implemented a Talent Strategy which has contributed to sector leading organizational transformation in employee retention and engagement.

Prior to joining Sienna Senior Living, she was the Senior Vice President, Human Resources and Organizational Effectiveness at Canadian Tire. During her tenure in this role, Canadian Tire was recognized as a Top Employer in Canada and one of Canada’s Best Managed Companies.

She also spent ten years at Sears Canada in various HR and business roles including Vice-President, Financial Services. Her career began at TD Bank where she spent over ten years in management and senior HR roles.

She has also served as the former Board Chair of Trillium Health Partners Foundation, founding Chair of the Board’s first HR Committee and Director of Trillium Health Partners.

She has a Bachelor of Arts degree and a Master of Education degree from the University of Toronto and holds the Chartered Director (C.Dir) accreditation from McMaster University.

Olga is a Board Director of CAA Club Group and CAA Insurance Company and is a member of the Human Resources Committee and a member of the Government and Community Relations Committee.

Anita Ferrari, FCPA, FCA, ICD.D

A member of the CAA Club Group’s Board of Directors since February 2024, Anita is an experienced senior executive, advisor, corporate director and mentor.

She retired from Grant Thornton LLP in 2017 after a 30+ year career originally providing audit, assurance and business advisory services to clients ranging from entrepreneurial, growth-oriented, owner-managed businesses to multinational organizations in sectors including manufacturing and construction, retail and real estate. She later transitioned to a practice focused on local and national charity, not-for-profit and social enterprise organizations, where services included advising on governance, controls, risk management and sustainability matters.

Anita served in senior leadership and management roles at Grant Thornton including 5 years as Managing Partner of the Greater Toronto Area practice, 6 years as Regional Managing Partner for Central Canada and as a member of Grant Thornton’s 7-member National Management Committee where she successfully led the firm’s growth organically and through numerous business acquisitions, mergers and attracting top talent, and 3 years as an elected member of the firm’s Partnership Board where she served on various committees.

Anita is past Chair of CPA Ontario, the regulator of the CPA profession in Ontario with over 100,000 members, and past Chair of CanadaHelps, a technology and data-driven social enterprise which democratizes access to technology and education in the charitable sector. She is currently Chair of the Oakville Hospital Volunteer Association, a Board member of the Oakville Hospital Foundation, and Board member and Treasurer of The Musical Stage Company, which champions Canadian artists and storytelling inspired by the power of music.

Anita is a Board Director of CAA Club Group and CAA Insurance Company. Anita is the Chair of the Risk Committee, Chair of the Conduct Review Committee, and member of the Audit and Finance Committee, the Governance and Nominating Committee, and the Investment Committee. Anita is also a board member of Echelon Insurance.

Bill Furlong, MBA, ICD.D

A member of the CAA Club Group’s Board of Directors since June 2019, Bill Furlong is a thought leader, author, director, regulator and has held management, executive and governance roles across many industries and sectors including Banking and Capital Markets, Capital Market Regulators, Insurance, and Not-For-Profits.

Bill has been an Executive-in-Residence at the Ivey Business School since 2013, focusing on Leader Character within the Ian O. Ihnatowycz Institute for Leadership. He has co-authored essays on Leader Character that have been published by MIT Sloan Management Review, Business Law International and the Global Risk Institute. In 2020 Bill founded and with Dr. Mary Crossan co-hosts the podcast “Question of Character”. He is a co-author of The Character Compass which was published in 2023.

From 2015 to 2019 Bill was a Commissioner at the Ontario Securities Commission, was a member of their Board and for part of that time chaired the Commission’s Audit and Finance Committee. From 2022 to 2025 Bill was an Adjudicator with the Capital Markets Tribunal which is assigned the power to conduct hearings and make decisions under Ontario securities law.

From 1994 to 2012 Bill held strategic leadership roles at TD Securities including Global Head of Asset Securitization, Global Head of Middle Office (UK) and Global Head, Trading Business Management. Bill retired from TD Securities in 2012 as Vice Chair.

Bill is a Board Director of CAA Club Group and CAA Insurance Company and is a member of the Investment Committee, Risk Committee, and the Governance and Nominating Committee. Since 2025 Bill has been the Chair of the Board of Echelon Insurance, as well as a member of all its committees.

Robert (Bob) Hague, BA, MBA, ICD.D

A member of the CAA Club Group’s Board of Directors since May 2025, Bob recently retired from the Cooperators Group where he was E.V.P. with specific responsibility for the CUMIS Group. Cooperators is one of Canadas’s largest insurance and financial services companies and a purpose driven member owned organization. CUMIS is a purpose-built cooperative insurance and financial services company that focuses on serving the needs of Canada’s member owned credit unions and their members. Prior to that role he spent nearly a decade at Meridian, Ontario's largest member owned credit union. Bob held senior roles including responsibility for all member facing service delivery for all lines of business. He was a member of the Executive Leadership team when Meridian was created through a series of mergers in 2005. Prior to Meridian he held senior roles at BMO.

Bob brings over 40 years of progressive experience in banking, insurance, wealth management and governance to bring to the CAA Club Group Board of Directors. He also brings significant experience working with and for member owned, purpose driven organizations and is passionate about the role they play serving Canadians.

Bob has held several governance roles including serving on the board of Concentra Bank (now part of Equitable Bank) where he served for 9 years, including as chair of the Governance Committee and also serving on several special board committees over time. He chaired the Board of Credential Financial Inc, an IROC, MFDA dealer based in Vancouver that is now named AVISO. Bob was also the Board Chair of Technicost Technologies, a small niche software company providing specialty loan and payment processing services to mid-sized financial institutions and credit unions.

He has served as a director on several local United Way Boards and through his cooperative experience assisted with a project to bring health care to the unprivileged in India.

Bob graduated with a BA in 1981 from McMaster University and earned an MBA from Dalhousie University in 1999. He also holds the designation of ICD.D. from The Institute of Corporate Directors and Rotman and the designation of Fellow of the Institute of Canadian Bankers (FICB).

He has completed both the Canadian Securities Course and Partners Directors and Officers Course from the Canadian Securities institute.

Bob is a Board Director of CAA Club Group and CAA Insurance Company and is a member of the Audit and Finance Committee, Conduct Review Committee and Investment Committee.

Heather Reichert, FCPA, FCA, ICD.D

A member of the CAA Club Group’s Board of Directors since May 2019, Heather retired from Manitoba Public Insurance as Vice-President, Finance and Chief Financial Officer in February 2017. Before joining MPI, Heather held the position of Deputy Minister of Advanced Education and Literacy with the Manitoba government. She has also held senior roles at Manitoba Health, the Winnipeg Regional Health Authority, the City of Winnipeg and PricewaterhouseCoopers. Heather was awarded the inaugural Canadian College of Health Service Executives Leadership Award for exemplary leadership skills and commitment to excellence.

In her CFO role, Heather was responsible for the Corporation's financial activities, including financial policies, actuarial services, reserving practices, strategic planning, investments, and reinsurance, her division was also responsible for providing strategic oversight and management of the Corporation’s premises and real estate investments, as well as data analytics.

Heather has been a member of the: University of Manitoba Board, including Chair of their Audit Committee; United Way of Winnipeg Board as well as the Chair of their Finance & Administration Committee; St Boniface Hospital Foundation Board and its Audit & Finance Committee; and after several years on the board of CA Manitoba, culminated her involvement in the profession as Chair of CPA Manitoba.

Heather is a Board Director of CAA Club Group and CAA Insurance Company. Heather is the Chair of the Audit and Finance Committee and member of the Risk Committee, Conduct Review Committee, and the Human Resources Committee. Heather is also a board member of Echelon Insurance.

Brenda Rideout

A member of the CAA Club Group’s Board of Directors since May 2020, Brenda Rideout is a corporate director and past senior executive with extensive experience in digital technologies, customer experience, strategy and marketing.

She is the former President and CEO of Tangerine Bank of Canada (formerly ING Direct). During her tenure with ING Group, she held the Chief Information Officer (CIO), Chief Strategy Officer (CSO), Chief Marketing Officer (CMO), and Chief Operations Officer (COO) positions.

Brenda has over 30 years Canadian and Global experience. During her tenure she has held permanent management positions in banking, insurance and retail sectors, as well as having worked as a director for a prestigious IT Consulting firm. Brenda has been very active on boards and in the community and currently sits on the Board of Directors for Home Equity Bank.

In 2018, Brenda was named one of Canada’s Top 100 Most Powerful Women. In 2008, she was the recipient of the CIO of the Year award from Deloitte/CATA and in 2007 she was awarded the Most Innovative CIO award from Bank Systems and Technology magazine. Brenda has served on a number of Boards and Advisory Councils.

Brenda has a quest for knowledge. She completed a Director Education Program with the Canadian Board Diversity Council. She attended the Executive Leadership program at Fuqua School of Business (Duke University) and Strategy: Building and Sustaining Competitive Advantage at Harvard Business School. She completed an Executive Management Program at Queens University, holds a Master’s Certificate in Innovation from the Schulich School of Business and completed a Computer Science program with honours at Seneca College.

Brenda is Vice-Chair of the Board of CAA Club Group and CAA Insurance Company and sits on all the Committees. She is also the Chair of the Governance and Nominating Committee. Brenda is also a board member of Echelon Insurance.