And remember, since a CAA Membership is associated with the person and not the vehicle, all CAA Members (except A la carte) enjoy Roadside Assistance coverage whether as a driver or passenger – even in a rental vehicle!
For more information, or to add an Associate Member, please log in or create an account at My Account. You may also call us at 1-800-268-3750 (Monday to Saturday from 8:00 a.m. to 8:00 p.m. ET and Sunday 9:00 a.m. to 6:00 p.m.).
Haven't registered yet? Just enter in your membership number and click login to get started.
Please note, motorcycle services differ when travelling in the United States for Plus Members only. Dues are required at the time of service. Reimbursement is made through CAA.
Send your request by email or in writing to:
CAA Member Services
60 Commerce Valley Drive East
Thornhill, ON L3T 7P9
CAA Members receive a 5% discount on an auto insurance premium when you also insure your property with CAA Insurance.
CAA Members save 10% off travel insurance.**
* Auto and Home Insurance are underwritten by CAA Insurance Company. Underwriting eligibility rules apply. To qualify for the discount you must be a current CAA Member in good standing (CAA Membership dues paid in full by membership expiry date). Eligible CAA Members may qualify to receive a Member Loyalty Discount based on membership tenure and Roadside Assistance usage. Call 1-877-222-3939 to learn more.
** CAA Travel Insurance is underwritten by Orion Travel Insurance Company, a CAA Company. Certain exclusions, limitations and restrictions apply. A Medical Questionnaire is required if you are 60 years of age and older.
Applies to CAA Members in good standing with dues paid in full by membership expiry date. 10% savings applies to the total premium excluding applicable taxes. Minimum premium applies. Excludes Visitors to Canada Insurance.
At CAA, we have a very defined escalation process to ensure that our customers have every possible recourse should underwriting, pricing, sales, claims or service issues arise. Every customer is welcome to request a transfer or return call from a Senior Agent or Supervisor on an arising issue.
At any time, a customer may choose to escalate their call to the Customer Complaints Office or Office of the Ombudsperson. The Ombudsperson Officer is a paid associate of CAA who is charged with viewing every case with an objective eye.
The Customer Complaints Office is in place to ensure the decision is fair, equitable, and developed within company standards. Customers must first attempt to resolve their complaints directly with their insurance company before accessing the Office of the Insurance Ombudsperson.
You may contact our Customer Complaints Officer by phone, fax, email or regular post: