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Yes, if you opt-in to same-day service. The same-day service fee is based on the membership level you have selected. Terms and Conditions apply. Contact us to learn more.

Yes, any person living in your household can join as an Associate Member. They will enjoy the same great Member benefits that you have at a discounted price. Contact us to learn more.

View the CAA Benefit Guide to learn more about the benefits of your CAA Membership.

CAA Dollars are reward points that you earn when shopping online or in-store at select partners when using your CAA card. To learn more about CAA Dollars click here.

No. CAA Membership covers the Member, not their vehicle. To receive Emergency Road Service or other benefits, your friends and family members must have their own valid membership. You can always add a Member that lives within the same household to your membership as an Associate.

Members are always covered no matter what vehicle they're in.

Once the number of service calls has exceeded the allotted number of service calls available to you on your roadside membership coverage, CAA SCO, upon your request, will continue to facilitate you on obtaining roadside assistance services. However, any such additional service calls will be subject to the service provider’s independent terms and conditions as well as fees that will be due at the time of service, to be paid directly to the service provider.

No. A CAA Membership follows you, not your vehicle. That means CAA Members have coverage whether driving, or as a passenger – even in a rental vehicle.

Yes, your CAA Membership provides roadside assistance coverage in Canada and the United States. Services provided will be based on membership level. Should you require service, please call 1-800-222-4357, or *222 from your mobile device.

Please note, motorcycle services differ when travelling in the United States for Plus Members only. Dues are required at the time of service. Reimbursement is made through CAA.

Yes, you can renew your membership online via My Account or Express Renew.

Yes. Please login or create an account at My Account to sign up for Automatic Renewal. You can also call us at 1-800-268-3750 or visit a CAA Store for assistance.

Please login at My Account to sign up eBill. You can also call us at 1-800-268-3750 or visit a CAA Store for assistance.

You can update your contact details online any time. Please login or create an account at My Account. You can also call us at 1-800-268-3750 or visit a CAA Store for assistance.

Please call us at 1-800-268-3750 or visit your local CAA Store.

Notify CAA of your new address and we will transfer your membership upon expiry to the CAA/AAA club in your new location. You are covered in your new location as a CAA SCO Member until your expiry date. The affiliated club will contact you when it's time to renew your membership.

Multi Factor Authentication (MFA) is a security process where a verification code is sent via text message or phone call to your trusted mobile number.

Multi Factor Authentication (MFA) enhances account security by adding an extra layer of protection. Even if someone gets access to your account password, they will not be able to access your account without the verification code sent to your trusted mobile number.

A trusted mobile device is a personal mobile device that you consider secure. It should be one that only you own and use often. Public or shared devices like a mobile phone shared with family or friends should not be used as a trusted device.

Multi Factor Authentication (MFA) can be activated by following these steps:

1. Visit caasco.com and click on create account
2. Provide membership number, last name, postal code and a unique email address for the membership number
3. Enter the code received in the email address provided
4. Enter a secure password for your account
5. Provide a valid North American mobile phone number
6. Enter the code received on the mobile phone number provided

Please note, the email address provided will be your new username and you will also need access to the mobile phone number you provided to gain access to your account.

No, you can only use one mobile number at a time with one account.

Please check your mobile phone network and ensure your phone can recevie text messages. If you still continue to face issues, please contact our customer support on 1-800-268-3750 and our associates will be happy to help. (Monday to Saturday from 8:00 a.m. to 8:00 p.m. ET and Sunday 9:00 a.m. to 6:00 p.m.)

No, you cannot opt out of the Multi Factor Authentication (MFA) process.

Receiving text messages is generally free, but standard messaging rates may apply depending on your mobile carrier. Please check with your carrier for more details.

Please contact our customer support on 1-800-268-3750 and one of our associates will be happy to help. (Monday to Saturday from 8:00 a.m. to 8:00 p.m. ET and Sunday 9:00 a.m. to 6:00 p.m.)

Please contact our customer support on 1-800-268-3750 and one of our associates will be happy to help. (Monday to Saturday from 8:00 a.m. to 8:00 p.m. ET and Sunday 9:00 a.m. to 6:00 p.m.)

Please check your email for an 'account unlock' email and follow the instructions provided. If you no longer have access to the email address, please contact our customer support on 1-800-268-3750 and one of our associates will be happy to help. (Monday to Saturday from 8:00 a.m. to 8:00 p.m. ET and Sunday 9:00 a.m. to 6:00 p.m.)

The email address provided during account creation is the new username.

To enhance security and provide a seamless experience. Email addresses are unique and easy to remember, making the login experience seamless.

Please visit the Login page and select forgot password.

To shop at shopwithcaa.com you must create a shopwithcaa.com customer account.
Note: this account is separate from your caasco.com My Account.

Please login or create an account at My Account to update your credit card information. You can also visit a CAA Store or call us at 1-800-268-3750 and one of our associates will be happy to help. (Monday to Saturday from 8:00 a.m. to 8:00 p.m. ET and Sunday 9:00 a.m. to 6:00 p.m.)

These facilities meet the highest standards for quality service at fair prices, and are approved by CAA. Members also receive exclusive perks and benefits, such as a guaranteed one year/20,000-km warranty on parts and labour. To learn more and to locate the garage nearest you, see our vehicle repair facility page.

If you are unsatisfied with the auto service you received, please contact our Auto Advice department by email at autoadvice@caasco.ca or call 1-866-464-6448

You can book flights, hotels, car rentals, all-inclusive vacation packages and more through our CAA Travel website. If you need help planning your trip, call to speak to a Travel Consultant at 1-855-660-2294, Monday to Friday 8:30 a.m. to 7:30 p.m. ET and Saturday and Sunday 9:00 a.m. to 4:30 p.m. ET.

You don’t need to be a CAA Member to book travel with us however, there are sometimes additional savings and perks for CAA Members.

One of our Travel Consultants would be happy to assist you. You can reach us at 1-855-660-2294, Monday to Friday 8:30 a.m. to 7:30 p.m. ET and Saturday and Sunday 9:00 a.m. to 4:30 p.m. ET

We strive to give our Members the best possible service and apologize if you are dissatisfied. We encourage you to contact us with details of your compliant at 1-855-660-2294. We are available Monday to Friday 8:30 a.m. to 7:30 p.m. ET and Saturday and Sunday 9:00 a.m. to 4:30 p.m. ET

For health insurance enquiries, please call a health insurance agent at 1-888-444-6711, or you can get an online quote here.

To save time, complete our online quote form for home insurance and one of our agents will contact you shortly. Alternately, you can call us at 1-877-222-3939 to speak to an insurance agent.

As a CAA Member, you're entitled to a discount of up to 20% on your CAA Auto Insurance premium and a 10% discount on your CAA Property Insurance premium.* And, you can save an additional 15% when you insure two or more vehicles with us.

CAA Members receive a 5% discount on an auto insurance premium when you also insure your property with CAA Insurance.

CAA Members save 10% off travel insurance.**

* Auto and Home Insurance are underwritten by CAA Insurance Company. Underwriting eligibility rules apply. To qualify for the discount you must be a current CAA Member in good standing (CAA Membership dues paid in full by membership expiry date). Eligible CAA Members may qualify to receive a Member Loyalty Discount based on membership tenure and Roadside Assistance usage. Call 1-877-222-3939 to learn more.

** Applies to CAA Members in good standing with dues paid in full by membership expiry date. 10% savings applies to the total premium excluding applicable taxes. Minimum premium applies. Excludes visitors to Canada Insurance.

*** CAA Travel Insurance, an Orion Travel Insurance product, is underwritten by Echelon Insurance. Certain exclusions, limitations and restrictions apply. Subject to change without notice. A Medical Questionnaire may be required if you are 60 years of age and older. Quotes are valid for 30 days. Subject to change without notice. See full policy for all terms and conditions at caasco.com/policy

Applies to CAA Members in good standing with dues paid in full by membership expiry date. 10% savings applies to the total premium excluding applicable taxes. Minimum premium applies. Excludes Visitors to Canada Insurance.

To find out if CAA can offer you a better rate on your auto insurance, get a free quote today. It takes only 5 minutes!

At CAA, we have a very defined escalation process to ensure that our customers have every possible recourse should underwriting, pricing, sales, claims or service issues arise. Every customer is welcome to request a transfer or return call from a Senior Agent or Supervisor on an arising issue.

At any time, a customer may choose to escalate their call to the Customer Complaints Office or Office of the Ombudsperson. The Ombudsperson Officer is a paid associate of CAA who is charged with viewing every case with an objective eye. 

The Customer Complaints Office is in place to ensure the decision is fair, equitable, and developed within company standards. Customers must first attempt to resolve their complaints directly with their insurance company before accessing the Office of the Insurance Ombudsperson.

You may contact our Customer Complaints Officer by phone, fax, email or regular post:

Yes, CAA Members and non-members alike can purchase dental insurance online. Visit the CAA Health and Dental Insurance web site for further details. 

For details on making insurance claims, see the claims page of our web site.

Yes, CAA Members and non-members alike can purchase travel insurance online. Visit CAA Travel Insurance for further details.

For auto and home Insurance, you can click here to submit an online claim. For travel insurance, you can email your claim forms to orionclaims@xodus.ca. If it’s an emergency, please contact CAA Assistance which is provided by Xodus Travel Services Inc. CAA Assistance is available 24 hours a day and 7 days a week. For details and claim process on other insurances, please visit the claims page of our web site.