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Towing Bill of Rights.

  • You have the right to decide who can tow your vehicle and to what location.
  • Tow truck drivers must obtain your consent BEFORE they tow your vehicle.
  • You must be provided with an invoice BEFORE requesting payment, and a receipt upon payment.
  • Rates cannot exceed the maximum rates published with the Ministry of Transportation. Prices can be lower than the maximum rate based on the services needed.
  • Multiple payment methods must be accepted (cash, cheque, credit card, debit).
  • During business hours or a pre-arranged time, you can access your vehicle to get your personal items.
  • Towed vehicles must be transported via the most direct route.
  • Referrals to a business, facility or person can only be given if requested.
  • Every tow truck operator and vehicle storage operator (company owner) must have a certificate to offer services in the province of Ontario.
  • Tow operators must ensure every driver employed complies with TSSEA regulations and the Highway Traffic Act and its regulations.

We are obsessed with safety.

At CAA, safety is our top priority. Whether involved in a collision or experiencing a mechanical breakdown, motorists should be aware of their rights before authorizing a tow.

Slow Down, Move Over.

Roadside service workers depend on everyone to slow down and move over for stopped emergency vehicles and tow trucks with flashing lights.
Learn More

Stranded Driver

Vehicle breakdowns and collisions can occur when you least expect them to. Know what to do if your car breaks down, your battery dies or you get into a collision.

Towing concerns?

Visit the Consumer Protection Ontario website to learn more about your rights, and information on how to protect yourself.