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Ontario Needs More Safe Tows.

Your CAA Membership keeps you safe when you’re in need of a roadside rescue. But across Ontario, the tow industry is operating with insufficient training, standards and oversight. This leaves motorists unprotected and vulnerable. Join us by letting your Member of Provincial Parliament (MPP) know that you support regulating Ontario’s tow industry.

Towing Bill of Rights.

  • You have the right to decide who can tow your vehicle and to what location.
  • You must be provided with an invoice BEFORE requesting payment, and a receipt upon payment.
  • Multiple payment methods must be accepted (cash, cheque, credit card, debit).
  • Towed vehicles must be transported via the most direct route.
  • Every tow truck operator and vehicle storage operator (company owner) must have a certificate to offer services in the province of Ontario.
  • Tow truck drivers must obtain your consent BEFORE they tow your vehicle.
  • Rates cannot exceed the maximum rates published with the Ministry of Transportation.
  • During business hours or a pre-arranged time, you can access your vehicle to get your personal items.
  • Referrals to a business, facility or person can only be given if requested.
  • Tow operators must ensure every driver employed complies with TSSEA regulations and the Highway Traffic Act and its regulations.

We are obsessed with safety.

At CAA, safety is our top priority. Whether involved in a collision or experiencing a mechanical breakdown, motorists should be aware of their rights before authorizing a tow.

Slow Down, Move Over.

Roadside service workers depend on everyone to slow down and move over for stopped emergency vehicles and tow trucks with flashing lights.
Learn More

Towing concerns?

Visit the Consumer Protection Ontario website to learn more about your rights, and information on how to protect yourself.