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As a CAA Member, you rely on us to be there when you need us. We know that unforeseen breakdowns can be stressful, and we want you to have the information you need for peace of mind in those situations.

Our commitment to CAA Members:


Safety-first service

CAA Associates put Member safety above all else.

  • Our state-of-the-art predictive analytics system helps us prioritize Members who are in unsafe situations and reach them as quickly as possible.
  • Our contact centre and dispatch Associates are trained to document and assess the circumstances of a breakdown to determine the appropriate help.
  • Drivers are highly trained to follow safe practices on the roadside.
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Access to information

CAA is committed to providing clear expectations and updates when Members need assistance.

  • CAA Service TrackerTM provides live updates online and via smartphone regarding estimated arrival times and the location of your CAA driver.1
  • Estimated wait times are also updated regularly on CAA’s website by region, to give Members an idea of what is happening in their area.
  • During periods of high call volume, CAA updates automated phone messaging in real time with important notices.

Member care

Flexible and compassionate options for Members who require alternate arrangements.

  • If service is delayed during high call volume periods, we give Members options that work for them.2
  • CAA Associates are empowered to offer options that prioritize Member safety and convenience.

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