Auto Body Repairs Guide

What to look for when selecting an auto body shop
Auto body shop

Usually the measure of a collision repair shop's quality is only apparent after the job has been done. Unfortunately, this means it's important to do your homework before you choose a collision repair centre.

There are many repair shops to choose from - with just as many promises. When evaluating whether a facility is up to the task of repairing your vehicle, it is important to investigate and ask questions, or rely on a recommendation from someone you trust.

Here are some tips to help you find the right auto body shop for you:

  • Make a list of places in your area that suit your needs. Locating one close by has its advantages. While you shouldn't have to invest time watching the work being done, you should be available to check up. That way, you can ensure good progress is being made.
  • When making your list, ensure each location has a positive referral.
  • Find out if the shop guarantees their work.

CAA has developed a collision repair partner network that serves the needs of CAA Members. A rigorous screening of candidates and thorough application process, followed by on-site inspections and ongoing monitoring, ensures identification of facilities that demonstrate a dedication to performing quality repairs and achieving Member satisfaction.

CAA considers many elements when evaluating potential shop partners, including:

  • Written, computerized estimating
  • Ability to go online with insurance companies to facilitate claims approvals
  • Knowledgeable repair advisors can explain estimate, repair process and provide updates
  • Written lifetime warranty on repair and paintwork quality
  • Uniformed, professional staff
  • Trade group affiliations that demonstrate a facility is held to a higher quality standard
  • Ongoing training, technical and education programs
  • Trade awards/recognition for quality and customer service
  • Community involvement
  • Assistance with providing alternate transportation solutions (e.g., partnering with local rental vehicle providers and/or offering shuttle service)
  • Customer service initiatives and satisfaction measurement/tracking
  • Shop is clean, well-lit, organized, and laid out for efficient work-flow
  • Completed vehicles are cleaned, inspected and quality-checked prior to customer pick-up
  • Customer follow-up is conducted to ensure complete satisfaction with the repair

CAA is proud to recommend a select group of facilities that have made the grade. We call this group our CAA Recommended Auto Body Repair and Paint Facilities. This network of collision repair facilities features dedicated professionals and technicians committed to performing top-quality repairs and ensuring Member satisfaction.

When you choose a CAA Recommended Auto Body Repair and Paint Facilities, you will receive:

  • A written lifetime warranty that backs the vehicle repair and protects your investment
  • Preferred pricing for CAA Members for collision and paint repairs
  • Discounts on original equipment parts at participating facilities
  • CAA's assurance that in the unlikely event of a concern or dispute, we will act at the Member's request to investigate and help resolve any issues

For peace of mind in knowing your vehicle has been restored to its 'before' condition, and knowing your satisfaction is their primary concern, you can rely on CAA's trusted CAA Recommended Auto Body Repair and Paint Facilities

Find a CAA Recommended Auto Body Repair and Paint Facilities near you »