Severe weather updates.

What is my ETA (estimated time to arrival)?

We are experiencing higher than normal call volumes. Our priority is always our Member’s safety and well-being.

ETA’s are currently unavailable for Members at home and are subject to change for Members on the roadside as we continue to prioritize Members unsafe situations.

Phone services.

We are experiencing higher-than-normal call volume and longer-than-normal wait times affecting the Ontario region.

We apologize for any delays and thank you for your patience until the next available agent responds to your call. You can also place your service request via the CAA website or the CAA app on your smartphone.

Our priority is to service our Members on the side of the road and in unsafe situations. If you fear for your safety, we advise you contact 911.

Battery service unavailable.

Battery sales are currently unavailable as we are offering boost services only at this time and are prioritizing Members in unsafe situations. Members at home and in safe situations will experience extended wait times.

At home service unavailable.

At this time, at-home services currently unavailable. Our priority is always to service our Members in unsafe situations to ensure their well-being. To best manage the safety of our Members, we are not servicing vehicles at-home as we are deploying all call handlers and trucks to emergency situations to ensure the safety of our Members in the elements, many of whom are without shelter in a vehicle without heat. If you are connected with one of these Members, instruct them to disconnect and call OPP for help immediately.
 
Members at home can contact a 3rd party provider for services and submit the receipt for reimbursement at our contractor rates; click here for our reimbursement conditions and form. We recognize your frustration and are doing everything possible to ensure the safety of our Members.
 
Members are encouraged to check the website for ongoing status updates and service changes. We apologize for any inconvenience and thank you for your patience.

At home and battery service discontinued.

Battery sales and at home services are currently unavailable as we are offering boost services only at this time and are prioritizing Members in unsafe situations. Wait times for Members at home will be extended.
 
Our priority is always to service our Members in unsafe situations to ensure their well-being. To best manage the safety of our Members, we are not servicing vehicles at-home as we are deploying all call handlers and trucks to emergency situations to ensure the safety of our Members in the elements, many of whom are without shelter in a vehicle without heat. If you are connected with one of these members, instruct them to disconnect and call OPP for help immediately.
 
Members at home can contact a 3rd party provider for services and submit the receipt for reimbursement at our contractor rates; click here for our reimbursement conditions and form. We recognize your frustration and are doing everything possible to ensure the safety of our Members.
 
Members are encouraged to check the website for ongoing status updates and service changes. We apologize for any inconvenience and thank you for your patience.

Third party service.

To best manage the safety of our Members, we are not servicing vehicles at-home as we are deploying all call handlers and trucks to emergency situations to ensure the safety of our Members in the elements, many of whom are without shelter in a vehicle without heat. Members have the option to call a 3rd party provider and are eligible for reimbursement at our contractor rates based on your membership level and submit the receipt for reimbursement at our contractor rates. Please ensure you receive an itemized invoice/receipt and please submit to us within 30 days of service. Click here for more information.
 
We understand your frustration and the inconvenience of extended phone queues and truck arrival times. We know we’re not meeting expectations and for that we apologize. We ask for your patience and understanding.
We understand your frustration and the inconvenience of extended phone queues and truck arrival times. We know we’re not meeting expectations and for that we apologize. We ask for your patience and understanding.