CAA Connect®.

You can enroll through a CAA Insurance Agent by calling 1-888-307-6509, or visiting a local CAA Store. If you want an online quote before talking to us, please click here.

No. Your rates will not be increased by enrolling in CAA Connect.

At renewal, the data collected would only be used to qualify you for additional discounts based on your safe driving habits and your ongoing enrollment. CAA Connect is about recognizing and rewarding drivers who consistently demonstrate safe driving habits.

For technical support regarding your Device or mobile application, please call 1‑844‑266‑6320.

CAA Insurance Company and its affiliated companies respect the privacy of your personal information. CAA Insurance’s privacy policy is compliant with the Personal Information Protection and Electronic Documents Act (PIPEDA). We will not disclose, trade, rent, sell or otherwise transfer your personal information, without your consent, except as otherwise set out in our privacy policy. To learn about CAA Insurance’s privacy policy click here.

The Device uses an onboard GPS antenna and accelerometer to accurately measure the vehicle’s trip data. Data in the Device is updated at the end of each trip. If you are parked underground or at a location without signal, this could take a little longer and the data may come through next time the Device accesses a clear signal. For more information on the data collected and how it’s used, refer to the program terms and conditions or contact your CAA Insurance Agent.

If you believe the data showing in your CAA Connect App or online portal is incorrect or is unavailable, please contact our technical support team at 1‑844‑266‑6320.

Should more than one vehicle in the household be insured by CAA and you wish to participate in this Program, each CAA-insured vehicle in the household must have a connected Device.

No. You can stay up-to-date on your driving habits with our CAA Connect online portal by logging in here.

As with any insurance policy, if you change your vehicle just let us know as soon as possible. After notifying us of the change, your insurance Agent will instruct you to move your Device to the replacement vehicle or if a new Device will be shipped for any additional vehicles acquired. We will provide you with updated policy documents confirming the change and updated invoices, if there was a premium change. If your new vehicle is not compatible with the CAA Connect program, please contact us so we can update your policy accordingly.

There could be a premium change depending on the vehicle. An Agent can advise you of any changes in the premium as a result of the vehicle change.

Your Device will light up briefly upon successful installation and when transmitting information while the vehicle is in use. To complete the installation, you must turn on your vehicle in a location where there is clear cellular reception or by completing a short trip so that it can communicate with the server. For example, if parked in an underground garage the installation will not be complete until you leave the parking garage. You should be able to see the trips registering on your CAA Connect App or through the online portal, once you have taken at least one trip. If neither of these happen, please contact our technical support team at 1‑844‑266‑6320.

Similar to a cell phone or your satellite radio, the Device can lose signal in areas with poor cellular reception, such as in an underground parking garage. If this happens, any data that hasn't been uploaded will stay on the Device until the next trip in an area with clear reception. Trip information prior to parking underground will not be available in the CAA Connect App or online portal until the Device has successfully completed the upload to our server.

In the event the vehicle remains in an area with low reception for an extended period, it may appear disconnected to our system and we will send out notifications to offer assistance and make sure something didn't go wrong.

CAA MyPace and CAA Connect cannot be combined. You may only select to be part of one program at a time per policy.

The Device must be plugged into the OBD-II port throughout the policy period to be eligible to remain enrolled in the CAA Connect program. However, the Device can be removed if you are taking your vehicle in for service or emission testing. Once the vehicle is returned to your possession you must verify that the Device was reinstalled properly. Frequent removal of the Device may jeopardize your participation in the program.

When you first enroll in the CAA Connect program, our system checks that your vehicle is compatible with our CAA Connect Device. The Device does use a negligible amount of the vehicle's battery to draw power, but will automatically enter sleep mode shortly after the ignition is turned off to prevent drainage. If you experience any other issues, please contact our technical support team at 1‑844‑266‑6320.

1. Determine the type of smartphone you have. Select the App Store for an iPhone or Google Play for an Android phone. Your selection will take you directly to the CAA Connect App download page. (You can also search by name, "CAA Connect", in either the App Store or Google Play on your smartphone.)

2. Tap the "Get" button in the App Store or the "Install" button in Google Play to download.

3. Follow the instructions on the screen.

4. Once the download is complete, open the app.

5. On the app's landing page, you can either tap "Learn More" or "Get Started."

6. Tap "Get Started" to log into your account or to create an account if you don't have one.

7. Once logged in, you will be asked to add your insurance policy number if you haven't linked your account to CAA Connect.

8. Key in the policy number.

9. You're ready to go!

Providing an email address is recommended for program notifications, but it is not mandatory to provide an email for enrollment into the CAA Connect program.