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My rights and advocates.

At CAA, we pride ourselves on providing personal care and exceptional customer service. We are committed to continually bringing you comprehensive, flexible, competitively-priced products that ensure you have the best protection for you and your family.

CAA Ombudsperson.

At CAA, we have a defined Complaint escalation process to ensure our customers have every possible recourse should any issues arise. Please click on this link for further details.

Code of consumer rights and responsibilities.

CAA Insurance Company is committed to protecting your rights. These include the right to be informed fully, to be treated with respect, to timely claims handling and complaint resolution, and to privacy. Consumer Code of Rights and Responsibilities.