New CAA Member Benefit: Maple Virtual Care


What is Maple Virtual Care?
Through this online health care platform, you and members of your household can consult with a doctor or nurse practitioner on the phone, by text message or video. No appointments are necessary and you can get a diagnosis, prescription, medical notes, specialist referrals and lab requisitions in minutes.
While physicians on Maple can help with many common medical requests, the service is not intended to replace the care of a family physician. Maple strongly advocates for all patients to have a relationship with a family doctor. Maple can act as a helpful stopgap for those that do not have one, and for those that do, Maple can help provide a way to manage urgent primary care issues that arise when you cannot get in to see your family general practitioner.
On demand medical care.
Register today so you’re ready in case you need to see a general practitioner.
To get started, have your CAA Membership card ready and visit: getmaple.ca/caa.
Maple registration is open to CAA primary account holders. Once registered, you can add family members within the Maple platform.
Key benefits for CAA Members.
Maple Virtual Care is a great added benefit to your CAA Membership. Some of the helpful features it provides include:
24/7 on-demand service
Get access to Canadian-licensed doctors and nurse practitioners at any time.
Family coverage
Share Maple with your entire household. Simply add your spouse and/or dependents to your account for free.
Specialist referrals‡
Acquire referrals to specialists including dermatologists, mental health therapists and endocrinologists.
Digital prescriptions
Pick up your prescription at your local pharmacy or get it delivered to your door at no additional cost through PocketPills.
Shared medical records
Review and share the records from your Maple consultation with your family doctor or specialist to ensure everyone is aware of your treatment.
How Maple works.

1. Set up your account
Register for Maple using your CAA Membership number. When a medical need arises, log in and click, Get Care.
Register Now
2. Describe your symptoms
Provide details about your medical issue. A general practitioner or nurse practitioner will review your request and respond in minutes.

3. Chat with a general practitioner
Your online consultation will take place over the phone, secure text messaging or video chat. You may receive a diagnosis along with a prescription, medical notes or lab requisitions − whatever is deemed necessary by your general practitioner.
How CAA Members can use Maple.
CAA Membership Type | Maple Benefit |
---|---|
CAA Premier Membership | 5 FREE general practitioner consults per year |
CAA Plus and Corporate Memberships | 2 FREE general practitioner consults per year |
CAA Basic and A La Carte Memberships | Unlimited general practitioner consults per year at a 20% discounted rate |
Maple registration is open to CAA primary account holders. Once registered, you can add family members within the Maple platform.
Maple Virtual Care FAQs
Maple is safe and effective for common, non-emergency issues.
If you believe you are experiencing an emergency, please call 911 or proceed to your nearest emergency room.