CAA Members Save at Shell

Yes, you can receive the CAA Member discount and earn Air Miles.

• If you are paying at the pump, you will be prompted to insert your CAA Membership card and then your Air Miles card.
• If you are paying through the Shell EasyPay™ in the Shell App, you can load your CAA Membership number and Air Miles card number into the Shell App.
• If you are paying in-store, you will need to show your CAA Membership card along with your Air Miles card to receive both offers.

Discounts may be combined with other offers at Shell’s sole discretion

Email: generalpublicenquiries-CA@shell.com
Phone: 1-800-661-1600
Online Support (live chat, email and phone number): Contact Us - Shell Support

The very first prompt at the pump will ask you to swipe your CAA card. If you swipe your Air Miles card first you will not be able to swipe your CAA card.

No, the offer is available to all CAA Members. If you are paying at the pump, you will be prompted to insert your CAA Membership card prior to your payment card. If you are paying in-store, you will be asked to present your CAA card. If you are paying through the Shell EasyPay™ in the Shell App, you will need to load your CAA Membership number into the Shell App once and you’ll never miss out on savings.

Yes, just swipe your CAA Membership card at the pump when prompted or if using Shell EasyPay™ in the Shell App – discount is automatically applied to purchase.

Yes, in addition to all fuel grades, diesel fuels purchased by each Member for personal use are eligible for the discount.

Follow prompts on the pump to insert your valid CAA Membership card followed by your Air Miles card collector number, if applicable, and payment method. The first time you swipe your CAA card at Shell (at the pump), you will be asked to key in your postal code to validate your CAA Membership. To validate your CAA Membership, the first time, you must enter the same postal code associated with your CAA Membership.

Your CAA Membership card is required to receive the discount at the pump and in-store. Your CAA Membership number cannot be manually entered.

We recommend that you load your CAA Membership card into Shell EasyPay™ in the Shell App for automatic processing.

Please contact membership@caasco.ca

The offer is only available if you present your CAA card prior to payment. The discount cannot be provided after purchase.

Unfortunately, we are unable to provide discounts for past purchases.

The offer is available at all participating Shell locations in Ontario. For a complete list, please visit the Shell Station locator and select CAA Member offer. The Shell Station locator can be found at www.shell.ca/stationlocator and select the "CAA Fuel Discount" and/or "CAA In-store Discount" filter under Service & Amenities "more".

Yes. The receipt you receive from the pump or in-store will show you the discount you received by being an CAA Member.

Yes. Download the free CAA Mobile App™ and follow the instructions to login.

Download the Shell App and follow the steps to load your CAA Membership card number, your Air Miles card collector number if applicable and your preferred payment card.

1. Open app while inside your vehicle
2. Tap “Pay” to get started
3. Enter your pump number
4. Confirm your preferred pay method
5. Start fuelling

1. Tap “Shell EasyPay” from the home screen of the Shell App
2. Tap “Pay Inside”
3. Confirm your payment method and authorize payment
4. Show the QR code to the Sales Associate and scan to pay for your purchase

To access your receipt in the Shell App, follow these steps:

1. Open the Shell App: Launch the app on your mobile device.
2. Log In: Ensure you are logged into your Shell account. If you are not logged in, enter your credentials to access your account.
3. Go to Transaction History: Navigate to the 'Payments' or 'Transaction History' section, typically found in the main menu or settings area of the app.
4. Select Your Transaction: Look for the specific transaction for which you want to view the receipt. You may be able to filter by date, amount, or location.
5. View Receipt Details: Tap on the transaction to view the details. You should see an option to view or download your receipt.
6. Save/Share Your Receipt: If you'd like, you can often save your receipt as a PDF or share it via email or messaging apps directly from the app.

If you prefer watching a tutorial instead of reading the steps, you can view the video here: How to Access Your Receipt in the Shell App.

To purchase a car wash using the Shell App, follow these steps:

1. Open the Shell App: Launch the app on your mobile device.
2. Log In: Make sure you are logged into your Shell account. If you are not logged in, enter your credentials to access your account.
3. Find the Car Wash Option: Navigate to the 'Car Wash' or 'Services' section of the app. This is typically found on the main menu or the homepage.
4. Select Your Car Wash Type: Browse through the different car wash options available. You can view the details and pricing for each type of wash.
5. Add to Cart: Once you've selected the car wash you want, tap the option to add it to your cart.
6. Proceed to Checkout: After adding the car wash, navigate to your cart and review your selection. If everything looks good, proceed to checkout.
7. Make Payment: Choose your preferred payment method and complete your purchase. You should receive confirmation of your transaction.
8. Redeem Your Car Wash: Visit the participating Shell station where you purchased the car wash, and follow the instructions provided in the app to redeem it.

If you prefer watching a tutorial, you can view the video here: How to Purchase a Car Wash in the Shell App.

To activate your purchased car wash using the Shell App, follow these steps:

1. Open the Shell App: Launch the app on your mobile device.
2. Log In: Make sure you are logged into your Shell account. If you are not logged in, enter your credentials to access your account.
3. Access Your Purchases: Navigate to the 'Car Wash' or 'My Purchases' section of the app. This is typically found in the main menu or under your account settings.
4. Select the Purchased Car Wash: Locate the car wash you purchased from your transaction history.
5. Activate the Car Wash: Tap on the car wash entry to see activation options. Follow the prompts to activate it. This may include selecting the specific service you wish to use at the time of activation.
6. Receive Activation Confirmation: Once activated, you should receive a confirmation message or notification within the app confirming that your car wash is ready to be used.
7. Redeem at the Shell Station: Head to the participating Shell station where you wish to redeem the car wash. Show your app screen to the attendant or follow any instructions provided in the app.

If you prefer watching a tutorial, you can view the video here: How to Activate the Purchased Car Wash in the Shell App.

If a CAA Member becomes inactive by cancelling or lapsing on their CAA Membership, they need to re-upload the CAA card in the Shell App and re-validate their membership by re-entering the postal code on file.

At this time, you cannot use your Shell gift card with Shell EasyPay™ in the Shell App. We apologize for the inconvenience and hope to add support for Shell gift cards with the Shell App in the future.

Yes, you can use a Shell gift card to pay in-store for your CAA Membership offer purchases.

You may contact CAA at membership@caasco.ca if you have any questions about the offer.

Email: generalpublicenquiries-CA@shell.com
Phone: 1-800-661-1600
Online Support (live chat, email and phone number): Contact Us - Shell Support