CAA's Promise When Your Vehicle is Total Loss

We have experienced and knowledgeable Total Loss Specialists to guide you through the claim process who are dedicated to offering you a fair and accurate value for your vehicle. We deliver this commitment on every total loss claim by:

Prompt and professional communication

Assigning a knowledgeable and experienced Total Loss Specialist to your claim.

Vehicle storage

Helping you move your vehicle to a safe storage facility.

Fast and fair settlement

Guaranteeing a prompt turnaround time and a fair settlement based on market value of your vehicle.

Rental extensions

Providing a rental extension, should your policy cover this option.

Easy and safe settlement pick up

Offering you CAA Store locations as a convenient option for picking up your settlement cheque.

Guidance

Guiding you to helpful tools to assist in finding a replacement vehicle.

Resources.

What is a total loss?
What to do in case of an accident

Auto insurance FAQs
Windshield damage: repair or replace?

CAA's Total Loss Promise.