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CAA's Total Loss Promise.

CAA Insurance stands behind our commitment to you, our policyholder, throughout the handling of your total loss claim.

Client and agent discussing while looking at a tablet

We have experienced and knowledgeable Total Loss Specialists to guide you through the claim process who are dedicated to offering you a fair and accurate value for your vehicle. We deliver this commitment on every total loss claim by:

Prompt and professional communication.

Assigning a knowledgeable and experienced Total Loss Specialist to your claim.

Vehicle storage.

Helping you move your vehicle to a safe storage facility.

Fast and fair settlement.

Guaranteeing a prompt turnaround time and a fair settlement based on market value of your vehicle.

Rental extensions.

Providing a rental extension, should your policy cover this option.

Easy and safe settlement pick up.

Offering you CAA Store locations as a convenient option for picking up your settlement cheque.


Guiding you to helpful tools to assist in finding a replacement vehicle.