Filing a damage claim

Tire skidding

If your vehicle has been damaged because of a poorly maintained road, you can attempt to file a claim with the level of government - provincial or municipal - responsible for maintaining the road or highway where the damage occurred.

Municipal Claims: What you need to know

Municipalities have responsibility for maintaining the majority of the roads in Ontario and have set standards for:

  • Routine road inspections
  • Snow removal
  • Sanding and salting
  • Road sign and signal maintenance
  • Repair of potholes
Points to consider:
  • Municipalities usually require you to contact the city clerk's office and submit your claim in writing
  • Submit your claim ASAP as municipalities are protected by very strict time limits for making claims
  • Your claim should include:
    • Date and location of the incident
    • Details of what happened
    • An outline of the damages
    • Include any additional information requested by the clerk' office

Province of Ontario claims: What you need to know

The Municipal and Highway Services section of the Ministry of Transportation's Provincial Highways Management Division manages and administers property damage claims against the Ministry. This section is responsible for:

  • Damage to your vehicle sustained while driving on a provincial highway
  • Claims relating to highway maintenance and construction activities on provincial highways
Points to consider:
  • You must submit detailed information in writing for consideration by the province
  • Your written claim should include:
    • Date and location of the incident
    • Details of what happened
    • Loss and nature of the property damage
    • Include any additional information requested by the Ministry
  • Send your claim by mail or by fax to:

    Ministry of Government Services
    Ontario Shared Services
    General Administrative Services Delivery Branch
    Risk Management and Insurance Services
    700 University Avenue, 6th Floor
    Toronto, ON M7A 2S4
    Phone (416) 314-3440; Fax (416) 314-3444

Want to share your comments or concerns about Ontario's roads? We want to hear from you. Email CAA at

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