Make a Payment

CAA Insurance is working on making payment of your CAA Insurance premiums easier and more convenient.

Make a Payment by Phone

Our Customer Assistance Department is available from 8:00am to 8:00pm Monday to Thursday, 8:00am to 6:00pm Friday, and can accept your credit card payment over the phone. Customer Assistance Department: 1-877-222-1717

Make a Payment in Person

Visit one of our Retail Insurance locations throughout Ontario and the Maritimes to make your payment in person. Our Retail Insurance locations can accept your payment by Cheque, Cash, Interac, or Credit Card. Find a location near you.

Make a Payment by Mail

If you prefer, your payment can be submitted by Cheque or Credit Card using the return portion of your renewal statement. Simply remove the statement from the bottom of your renewal statement and mail using the return envelope with your cheque or completed credit card authorization. Should the return envelope have been misplaced or not included with your renewal statement payments can be mailed to the address below.

Attn: Customer Assistance Department

CAA Insurance Company

60 Commerce Valley Drive East Thornhill, Ontario L3T 7P9

Make a Payment with Online Banking

CAA Insurance has partnered up with the 5 major financial institutions to provide online banking services to our auto and property insurance customers. The five banks are as follows:

  • Bank Of Montreal
  • CIBC
  • TD Canada Trust
  • RBC
  • Scotiabank

You can now pay your auto and property insurance online. Please note your account # is your insurance policy number and will begin with an “A” if you are paying your auto insurance or “P” if you are paying your property insurance. The payee is CAA Insurance Company.

Make a Payment through Monthly Pre-Authorized Chequing (PAC)

CAA Insurance offers monthly Pre-Authorized withdrawals from your chequing account.


We have recently moved from an 11 to a 12-month payment plan.
Learn more about this change (PDF, 58kb)