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What CAA Members need to know about COVID-19.

Last Updated: October 5, 2022

Update from CAA.

Posted on May 9, 2022

Check our COVID-19 Travel Advisory Resource to find information on the travel requirements for your destination. This includes vaccination and testing requirements, entry restrictions, required documentation and health and safety guidelines.

Update from CAA.

Posted on February 22, 2022

All of our CAA Stores have re-opened with safety measures in place. For store hours please go to: https://www.caasco.com/store-locator. Alternatively, we are happy to continue to assist you online or over the phone at the numbers below:

Update from CAA.

Posted on January 31, 2022

All of our CAA Stores are temporarily closed however, we are now offering a curbside pickup option at most stores. Click here for more information.

Alternatively, we are happy to continue to assist you online or over the phone at the numbers below:

Update from CAA.

Posted on December 20, 2021

All of our CAA Stores are temporarily closed. Alternatively, we are happy to continue to assist you online or over the phone at the numbers below:

Update from CAA.

Posted on Wednesday, September 1, 2021

CAA appreciates all that First Responders and Healthcare Workers have contributed throughout the pandemic and we were happy to provide free roadside assistance to over 700  front line responders in South Central Ontario over the past 6 months. As things start to open up, our network has resumed normal operations and will no longer be offering free roadside assistance for front line workers effective Wednesday, September 1st 2021. 

Update from CAA.

Posted on Monday, July 5, 2021

All of our CAA Stores have re-opened with safety measures in place. For store hours please go to: https://www.caasco.com/store-locator. Alternatively, we are happy to continue to assist you online or over the phone at the numbers below:

Members and customers are asked to adhere to the following guidelines upon visiting CAA Stores:

  • Please do not visit if you have travelled outside Canada in the past 14 days, have been told for any reason to self-isolate or are not feeling well.
  • Please wear a mask or face covering while in the store.
  • Respect physical distancing measures, including floor markers and Plexiglass barriers.
  • Please use cashless payment methods whenever possible (i.e. debit or credit).
  • Shop alone if possible.

Update from CAA.

Posted on Thursday, April 15, 2021

Support for our health care workers and first responders.

Those working on the front lines of this crisis have enough to worry about, and we want to make sure they are able to get to and from work safely. We are now offering them free roadside assistance in Ontario during this crisis.

If you work in a hospital or health care centre, or as a first responder for emergency services, you can request CAA Roadside service by calling *222 or 1-800-222-4357.

This free service is currently being offered to Members and non-Members alike. If you are a Member and a healthcare worker or first responder, these calls will not be counted on your Membership.

Update from CAA.

Posted on Thursday, April 15, 2021

All of our CAA Stores are temporarily closed due to the province-wide stay-at-home order.

We are happy to assist you online or over the phone at the numbers below:

Update from CAA.

Posted on Monday, March 8, 2021

All of our CAA Stores have re-opened with increased safety measures in place. For store hours please go to: https://www.caasco.com/store-locator. Alternatively, we are happy to assist you online or over the phone at the numbers below if you wish to stay at home:

Members and customers are asked to adhere to the following guidelines upon visiting CAA Stores:

  • Please do not visit if you have travelled outside Canada in the past 14 days, have been told for any reason to self-isolate or are not feeling well.
  • Please wear a mask or face covering while in the store.
  • Respect physical distancing measures, including floor markers and Plexiglass barriers.
  • Please use cashless payment methods whenever possible (i.e. debit or credit).
  • Shop alone if possible. Please do not bring family or friends with you.

Update from CAA.

Posted on Monday, February 22, 2021

The Government of Ontario updated restrictions based on regional zones to limit community transmission of COVID-19.

As a result, additional retail stores are re-opening Tuesday, February 22, 2021.

While some stores will remain temporarily closed for in-store transactions, they will still offer select curbside services and transactions over the phone. Please call your store for details. Alternatively, we are happy to assist you online or over the phone at the numbers below:

Update from CAA.

Posted on Monday, September 28, 2020 

CAA appreciates all that First Responders and Healthcare Workers have contributed throughout the pandemic and we were happy to provide free roadside assistance to over 3,400 front line responders in South Central Ontario over the past 6 months. As things start to open up, our network has resumed normal operations and will no longer be offering free roadside assistance for front line workers.

A Responsibility to Do Something Good.

Sent via email to Members on March 26, 2020

A lot has happened over the past two weeks.

When the COVID-19 pandemic started to have significant impacts on the community, we acted quickly to proactively work with Members and customers to help them navigate travel plans and travel insurance coverage.

We temporarily closed all CAA stores across South Central Ontario and asked all CAA Associates to work from home. We also made the hard decision to implement contact-free service throughout our roadside network in an effort to keep CAA drivers and our Members safe.

We are doing our part to help contain this pandemic, but as a care-driven company, built on the values of making a difference in the community, to us, that isn’t enough.

This week, we quickly started looking at how else we can make a difference during this difficult time.

Now that we have been deemed an essential service by the Government of Ontario and we can continue to operate, we feel a responsibility to not just help our Members, but to do something good for the community.

I wanted to share a few things we are working on to help make a difference for people during this crisis.

  1. Support for our healthcare workers and first responders. Those working on the front lines of this crisis have enough to worry about, and we want to make sure they are able to get to and from work safely. We are now offering them free roadside assistance in Ontario during this crisis.

    If you work in a hospital or health care centre, or as a first responder for emergency services, you can request CAA Roadside service by calling *222 or 1-800-222-4357.

    This free service is currently being offered to Members and non-Members alike. If you are a Member and a healthcare worker or first responder, these calls will not be counted on your Membership.

  2. Delivery of vital food and supplies. CAA has actively reached out to see how we can be of service to those delivering front-line care. We have connected with several large organizations in need, such as food banks, Meals on Wheels, pharmacies, and other community service groups. When we’ve got extra capacity amongst our fleet of vehicles and drivers, we are working with these organizations to assist with delivering vital supplies where they’re most urgently needed.

Our Associates are always looking for ways to make people’s days better and to keep them safe. We will continue to explore opportunities in which we can help ease the burden of this crisis on our Members and the community at large.

We encourage our incredible Member community to continue to do what’s necessary as we all face this crisis together. Stay safe, practice social distancing to keep yourselves and our communities safe, and reach out to vulnerable community members to help them feel less alone. We are in this together!

Thank you for your continued support and stay safe.

Sincerely,

Jay Woo
President and CEO
CAA Club Group

Update from CAA.

Sent via email to Members on March 16, 2020

CAA was founded over a century ago with the core value and mission of keeping our Members safe. This has always been our top priority and takes on added importance during the COVID-19 pandemic.

I wanted to reach out to you personally about what we are doing at CAA to keep our Members, Customers and Associates safe.

Member Safety

Our Members continue to be impacted by this extraordinary situation and we have taken steps to ensure your safety and well-being.

  • Road service will continue to operate without interruption. However, steps have been taken to prepare our roadside network:
    • Drivers have been asked to limit physical contact with Members (no hand shaking).
    • We have increased the frequency of cleaning and disinfecting of CAA trucks.
    • Best practices to reduce the risk of illness have been shared across the network.
  • Contact centres will continue to operate as normal, please call us for inquiries and service.

We continue to offer services via phone and online seven days a week. We will be temporarily closing all stores across South Central Ontario starting March 17, 2020.

Travel and Insurance Customers

  • Global Affairs Canada has advised all travellers to avoid non-essential travel outside of Canada until further notice.
  • We are receiving continuous updates from our travel partners, many of which are amending their change or cancellation policies to help travellers adjust their plans. We are committed to help you navigate your options.

Associate Well-being and Safety

The safety and well-being of CAA Associates continues to be paramount.

  • Effective immediately, CAA Associates who can work from home have been encouraged to do so. We are doing our part to help contain this pandemic.
  • Despite the economic impacts of the pandemic on the travel industry, we will not layoff Associates or downsize the organization. Our Associates will be taken care of during this difficult time.

We are experiencing a very high volume of inquiries related to the impacts of COVID-19 and are working hard to connect with each of you as quickly as possible. For updated information about what travellers need to know about COVID-19, please bookmark this page.

Our priority is, as always, the safety and well-being of our Members and Associates. While we modify how we deliver on our services, rest assured that we remain committed to being there for our Members during these uncertain times.

Be safe.
Sincerely,


Jay Woo
President and CEO
CAA Club Group