What CAA Members need to know about COVID-19.
COVID-19 continues to cause concern among travellers and the general public.
This is an evolving situation and your safety continues to be of utmost importance to us.
Important information to consider:
- While there has been significant progress made in the development and rollout of a COVID-19 vaccine, the virus continues to spread in many parts of the world, and the broader benefits of the vaccine are still many months away.
- As cases of COVID-19 increase in many destinations, it is increasingly difficult for Canadians to secure access to necessary medical care. If a destination experiences a significant increase in COVID cases, local governments can prioritize citizens over tourists, should health services become strained, leaving Canadian travellers without the necessary support in a time of need regardless of one’s insurance coverage.
- There is an increased challenge repatriating travellers back to a Canadian hospital – particularly as ICU facilities at home are increasingly strained.
- Air Ambulance companies are expressing concerns transporting active COVID cases back to their home province.
- Due to the pandemic, many Canadian consular services are limited globally. As a result, the ability for Canadians to reach Embassy staff should an issue arise may be limited. The Canadian government has already advised that there will be no further repatriation flights should a traveller wish to return or they are no longer safe at their destination.
- Some of the COVID coverage options being promoted as available in the market may be insufficient, and travellers should be prepared to absorb any expenses above the coverage maximums.
- Concerns around the availability of care at a destination applies to any ailment, including but not limited to COVID-19.
- Global Affairs Canada has advised all travellers to avoid non-essential travel outside of Canada until further notice. Canadians abroad have been urged to return as soon as possible. Travel advice and advisories are updated regularly.
- Many countries have put in place travel or border restrictions and other measures such as movement restrictions and quarantines.
- Airlines have cancelled flights and new restrictions may be imposed with little warning.
- Travel supply companies have advised us that paperwork related to refunds may take time to be issued. We require the paperwork from your travel supply companies to review a claim.
We are experiencing a very high volume of inquiries related to the impacts of COVID-19. We ask for your understanding and patience. We are currently focusing on those who are currently travelling and require medical treatment, as well as those who are travelling within the next 30 days. We have compiled some of the most commonly asked questions below to help serve you better.
For COVID-19 related trip cancellation and interruption claims:
Step 1: Contact your travel supplier immediately to cancel your travel plans.
Step 2: Have your travel supplier send confirmation that the travel plans were cancelled, including cancellation and refund policy.
Step 3: To initiate a claim, visit CAA Assistance.